RDU501 Intelligent Monitoring Unit User Manual
1)
Please check whether the SMS module and mail server configuration are correct. For details, see 3.4.8
Configuration Management.
2)
If you have not received the SMS notification:
Please confirm whether the telephone card has been suspended and is in arrears;
Please contact the operator to confirm whether the SMS function is blocked;
If you are using the TD8311 SMS MODEM, the TD8311 SMS MODEM does not support China Telecom card. If
you use China Mobile or China Unicom card, please contact the operator to confirm whether the 2G network has
been shut down.
3)
If you have not received the email notification, please click menu Data Management -> Log Data to check
whether the alarm notification sending log has a record of failed mail delivery. If there is, it means the network is busy
or the mail server communication is busy.
Issue 5: When the first login system has an alarm or a new alarm is generated, there is no alarm sound. How to deal
with it?
Answer: Take following steps below to troubleshoot:
1)
Please check if the current computer is muted and can play other sounds normally;
2)
Please check if the browser allows the website to play sounds;
This document uses the settings of Chrome, IE, and Safari as an example for brief description. For other browser
settings, please refer to the following descriptions in implementation.
Chrome: Settings - Advanced - Website Settings - Sounds, check if there is a current system address under the
"Mute" item, if it exists, please delete it;
IE: Internet Options - Advanced - Multimedia, check the "Play sounds in web pages" item, click the Apply button;
Safari: Preferences - Website - Auto Play, set the current system address to "Allow all auto play";
Note, due to the continuous development of the browser, the above settings may change or fail.
Issue 6: Set the web access mode to https, and successfully access it, and then modify it to http access. When
prompted 404, how to deal with it?
Answer: Please clear the browser cache and access it again with http.
Issue 7: How to deal with the communication failure of IT equipment accessed through IPMI2.0 protocol?
Answer: Take following steps below to troubleshoot:
1)
Please check the user manual provided by the server manufacturer to confirm whether the server supports the
IPMI2.0 protocol. If it is supported, go to step 2;
2)
Please refer to the ping command usage method in Issue 1 to check the connectivity of the server's IP address. If
the network connection is normal, go to step 3.
3)
Please check whether the relevant parameters of the IPMI device management page are correct, including: IP
address, port, username and password. If it is correct, go to step 4;
4)
If the above check results are normal, it may be that the server side rejects the session request of the RDU501.
Please contact Vertiv technical service personnel.
Issue 8: The video device connection test is normal, but the real time video and historical video cannot be previewed,
how to deal with it?
Answer: The problem may be caused by the upgrade of the video device plug-in and the local video plug-in does not
meet the device requirements. Take following steps below to troubleshoot:
1)
First uninstall the browser playback plug-in “webcomponent.exe” installed on the local computer;
2)
Access the video device directly, install the new version of webcomponent.exe according to the instructions on the
video device webpage, and confirm that the video can be previewed normally on the webpage of the video device;
3)
Check whether the video can be previewed normally on RDU501.
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