19617-001 Rev. H DiagnosticPRO Edge User’s Guide 17
In case of difficulty
How to use this section:
1. Look through the left columns to find a description of the problem you are having.
2. Follow the instructions (in order) in the “Corrective action” column. If the one
corrective action doesn’t solve the problem, then carry out the next corrective action.
3. When the instruction is “Get qualified technical help,” then:
a. Contact your system integration specialist (the company or person that installed
your VIDAR film digitizer).
b. If your system integration specialist isn’t available, then contact VIDAR Customer
Support (medtech@3dsystems
.com). Please record system serial number before calling, and have it available when
calling.
Tip: Check www.vidar.com for current troubleshooting
information, tools and software updates.
Error conditions
LED indication Condition Corrective action
Flashing amber. Normalization error. 1. Clean lamp diffuser (see “Cleaning the diffuser” in the “Cleaning and
maintaining” chapter, later in this manual).
or if that doesn’t solve the problem...
2. Replace lamp (instructions are provided with the Lamp Cartridge
Replacement Kit.
or if that doesn’t solve the problem...
3. Get qualified technical help.
No LED... and digitizer
functions correctly.
Get qualified technical help.
No LED... and digitizer
does not function.
1. Ensure that power cable is properly plugged into digitizer (power
cable connects to rear of digitizer). If digitizer then appears normal,
wait for solid green LED, then reboot PC.
or if that doesn’t solve the problem...
2. Ensure that electrical power cord is properly plugged into power
adapter. If digitizer then appears normal, wait for solid green LED,
then reboot PC.
or if that doesn’t solve the problem...
3. Get qualified technical help.
continued
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