19617-001 Rev. H DiagnosticPRO Edge User’s Guide 18
Operational problems
Symptom Corrective action
Film tilts or skews during scanning. 1. Ensure individual films are loaded properly: bottom edge of film
parallel to rollers, left edge of film up against digitizer body—as far
left as it will go. (Review “Loading a single film” in “Operating”
chapter.)
2. (Multi-film feeder only) Ensure multiple films are loaded properly:
place films in front of blue area.
3. Ensure pickup roller is clean (see “Cleaning the multi-film feed tray,”
later in this chapter).
4. Ensure idler rollers in multi-film feeder spin freely.
5. If problem persists, get qualified technical help.
6. Remove any foreign matter from film entrance slot.
After film is loaded and staged
properly, a few minutes later film is
pushed out of staging area.
When film is staged, it is over digitizer’s light path. DiagnosticPRO’s
ADC (Automatic Digitizer Calibration) feature requires that light path be
clear for proper background calibration. Thus, if film remains in digitizer
for more than 5 minutes, it will be pushed up 1/4" (0.6cm) to clear light
path. Later, when you execute your software’s Scan command, film will
be re-staged before it is digitized.
Digitizer has been off for several days.
First film misfeeds or jams.
Run three or four films through digitizer: load films one at a time, then
eject each one (or perform a scan on each film, but this takes longer).
Multi-film feed tray won’t feed films. The multi-film feed tray must be connected to the digitizer with the multi-
film feed tray cable. The cable is located above the digitizer body, on
the left side (when viewed from the front). Ensure the cable is present.
Ensure one end of the cable is plugged into the jack on the multi-film
feed tray, and the other end is plugged into the digitizer. After checking
cable and connections, restart digitizer, then restart PC after LED turns
green.
After applying power, LED on front
keeps flashing light blue.
After power is applied, digitizer normally requires about 7 minutes to
normalize and calibrate, during which time the LED will flash light blue.
If LED flashes light blue for more than 15 minutes, turn digitizer power
off and on again (as described later in this chapter), then reboot PC.
Solid Amber or white LED on front
Hardware failure during normalization. Please contact qualified
technical assistance.
Streaks in image Clean LED cartridge diffuser (see “Cleaning the diffuser” in the
“Cleaning and maintaining” chapter, later in this manual).
continued
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