VIDAR DiagnosticPRO Edge - Page 19

19617-001 Rev. H DiagnosticPRO Edge User’s Guide 19
Symptom Corrective action
LED is off, in spite of using proper
power-on procedure described later in
this chapter.
1. Ensure wall outlet is providing AC power: obtain another electrical
device known to be working, and plug it into that AC wall outlet.
 If other device doesn’t work, AC power is not available at that wall
outlet. Get help from building services.
 If other device does work, AC power is available from that outlet.
Go to step 2.
2. With power applied to digitizer, look into digitizer film entrance slot. If
you see light coming from inside digitizer, power is on. For this
condition (LED off, internal light on), get qualified technical help.
3. If you have another DiagnosticPRO Edge film digitizer, try its power
adapter.
 If digitizer works with other power adapter, original power adapter
is defective. Obtain replacement VIDAR DiagnosticPRO Edge
power adapter from your system integration specialist.
DiagnosticPRO Edge film digitizers with serial numbers 380,000
through 389,999 require VIDAR part number 40360-001. Do not
substitute any other power adapter.
 If digitizer does not work with a known good power adapter, get
qualified technical help.
CAUTION: Using a non-approved power adapter will void the
warranty.
Film starts and stops during scanning. 1. Increase memory allocation for scanning software. (Especially if
scanning at high resolutions, memory allocation must be sufficient to
accept data stream from digitizer.)
2. If scanning to disk, ensure sufficient space is available on disk drive.
3. Ensure PC has enough memory available to support scanning
application. Close applications not needed for image acquisition
from digitizer.
4. If problem persists, get qualified technical help.
Digitizer stops scanning and PC locks
up.
1. Reset entire system.
a. Turn digitizer off.
b. Shut down PC and turn it off.
c. Turn digitizer on.
d. After digitizer LED turns solid green, turn on PC.
2. Launch scanning software on PC, then try scanning again. If
problem persists, get qualified technical help.
3. Check for correct device driver installation.
Digitizer is not listed in Windows
Control Panel > Scanners and
Cameras.
or
VIDARINFO does not work.
1. Update to or reinstall VIDAR drivers. See the “Install device drivers
and toolkit” chapter of the “Installation Guide for DiagnosticPRO
Edge.”
2. Check all USB cables and connectors.
continued