Network Video Decoder SVP-1000 Full Manual
35
APPENDIX B.
TROUBLESHOOTING
Q. Video not displaying
A. No electrical power: Check electrical connections
A. Incorrect Video Server(SVG-3110) IP address and Decoder IP address:
Check and correct the IP address of the Video Server in information setting
(5. Admin Setting Mode > 5.4. Information Setting)
A. User not authenticated: Check user ID and password
A. Not connecting to network: Check PC's network setting
A. IP Camera inoperative:
Connect the video server(SVG-3110) to the IP Camera using a Cross LAN Cable
If video displays, it means that the IP Camera works properly.
Q. PTZ not working
A. Electrical power
Check electrical connections
A. Unauthorized User
Check if the User is authorized to use PTZ
A. Zoom not working
Check if the camera has a zoom lens
Q. Cannot delete ST4 file
A. Cannot delete recorded file (ST4)
Files cannot be deleted while playing
Stop playing and delete
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