VTech VH6210 User Manual

31
Appendix
31
I cannot
answer or
end, and mute
or end mute
a call directly
from my
headset when
connected to
PC.
Make sure PC mode is selected on the headset base
and the PC light is on.
Make sure you have properly installed VTech
Softphone Call Manager.
Make sure the audio setting is properly configured in
your Windows system.
If you have installed Skype or Skype for Business for
use with your headset, make sure the audio settings
are configured correctly in the programs.
After the installation of VTech Softphone Call
Manager, Skype will prompt a message “VTechSCM.
exe wants to use Skype”. Make sure you have chosen
Allow Access.
The light on
the headset
is off while
charging.
Make sure the cables are plugged in correctly and
securely, and that the battery is securely installed in the
wireless headset.
Make sure the headset is sitting properly on the base
to charge.
The switch
hook presser
of the handset
lifter doesn’t
rise at all.
Make sure you do not plug in the EHS cable or headset
audio cable when you have connected the handset
lifter.
Make sure the lifter control cable is securely plugged
into the LIFTER jack on the headset base.
Make sure all cables are securely connected to the
proper sockets.
Make sure the headset base has power.
Make sure your headset is charged and registered to
the headset base.
Frequently asked questions

VTech VH6210 Specifications

General

Brand	VTech
Model	VH6210
Category	Headsets
Language	English