• All configuration information
• User’s Manual
• Factory Page
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for
a Return Material Authorization (RMA) number
before returning any item for repair. If you do not
know why the product failed, contact an Application
Engineer or Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the
product.
2. Prior approval and an RMA number from the
Customer Service Department is required when
returning any product for credit, repair or evalua-
tion. Make sure the RMA number is on the outside of
the carton and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it and
try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a
repair order, replacement order or issue credit for
material returned. In cases of customer mis-use,
we will provide repair costs and request a purchase
order to proceed with the repair work.
5. To return products that are not defective, goods
must be be in new condition, in the original boxes
and they must be returned within 120 days of
receipt. A 20 percent restocking charge is applied for
all returned stock controls and accessories.
6. If the unit is unrepairable, you will receive a letter of
explanation. and be given the option to have the unit
returned to you at your expense or to have us scrap
the unit.
7. Watlow reserves the right to charge for no trouble
found (NTF) returns.
The EZ-ZONE
®
PM PID Controller User’s Manual is
copyrighted by Watlow Winona, Inc., © July 2009 with all
rights reserved.
EZ-ZONE
®
PM is covered by U.S. Patent No. 6,005,577
and Patents Pending
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