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Appendix D – Remote Support Session
You can attempt to establish a secure connection to the support team server by launching the Support
Session function from the system. The Support Session feature allows the system to attempt to connect
to the support team server using IP port 22 and SSH secure tunneling. You can launch Support Session
from either the web interface login page or from the Setup/Utilities page.
Once the Support Session is launched, if it successfully connects to the support team server, it will
display a success message and a numeric value that you would provide to the support technician. The
support technician would use that value to ensure they connect to the appropriate remotely connected
system.
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