USER manual
ENGLISH
55 of 216
NERO
C:0 M:0 Y:0 K:100
ROSSO
C:0 M:100 Y:100 K:0
VERDE
C:100 M:0 Y:100 K:0
7.4 Malfunctions and solutions.
Problem Cause Action
MACHINE LACKING POWER The machine is o. Turn on the machine.
NO WATER IN BOILER The water supply tap is closed. Open the water supply tap.
TOO MUCH WATER IN THE BOILER Malfunction of the electrical system or hydraulic system.
Turn o the machine and request the Technical
Assistance.
STEAM DOES NOT COME OUT OF THE
STEAM SPOUTS
• The nozzle sprayer is clogged.
• The machine is o.
• Clean the steam nozzle sprayer.
• Turn on the machine.
STEAM MIXED WITH WATER COMES
OUT OF THE STEAM SPOUTS
Malfunction of the electrical system or hydraulic system.
Turn o the machine and request the Technical
Assistance.
NO DISPENSING
• The water mains tap is closed.
• Coee grind is too ne
• Open the water mains tap.
• Adjust the grinding of the coee.
WATER LEAKS FROM THE MACHINE
• The pad does not drain.
• The drain pipe is broken or detached or the water ow
is obstructed.
• Check the sewer drain.
• Check and restore the connection of the drain pipe
to the pad.
COFFEE IS TOO HOT or TOO COLD Malfunction of the electrical system or hydraulic system.
Turn o the machine and request the Technical
Assistance.
COFFEE IS BEING DISPENSED TOO
QUICKLY
Coee is ground too coarsely Adjust the grinding of the coee.
COFFEE IS BEING DISPENSED TOO
SLOWLY
Coee is ground too nely. Adjust the grinding of the coee.
WET COFFEE GROUNDS
• Dispensing group is dirty.
• The delivery unit is too cold
• Coee is ground too nely.
• The coee is too old
• Wash the group with the blind lter.
• Wait for the group to heat up completely.
• Adjust the grinding of the coee.
• Replace with fresh coee
THE PRESSURE GAUGE INDICATES AN
UNACCEPTABLE PRESSURE
Hydraulic system failure
Turn o the machine and request the Technical
Assistance.
GROUNDS IN CUP
• The lter holder is dirty.
• The lter holes are worn.
• The coee is not ground evenly.
• Clean the lter holder.
• Replace the lter.
• Adjust the grinding suitably.
THE CUP IS DIRTY WITH COFFEE
SPURTS
• Coee is ground too coarsely
• The lter's edge is damaged
• Adjust the grinding of the coee.
• Replace the lter.
• THE LEDs OF ALL PUSH-BUTTON
PANELS FLASH (EVD version )
• SWITCH-ON OF TIME-OUT LED (EPU
version)
After a few minutes the automatic water charging gets
blocked.
• The device is in time-out.
• No water from the mains.
• Turn the machine o and then back on.
• Open the water supply tap.
• THE COFFEE IS NOT
DISPENSED EVENLY
• THE COFFEE DOSE
IS NOT CORRECT
• THE LED OF THE DOSE BUTTON
FLASHES
Coee is ground too nely. Adjust the grinding of the coee.
COFFEE DISPENSED ONLY THROUGH
THE MANUAL BUTTON
Electronic system fault.
Turn o the machine and request the Technical
Assistance.
SHUTDOWN OF THE ELECTRONIC
SYSTEM
Malfunction of the electrical system or hydraulic system.
Turn o the machine and request the Technical
Assistance.
THE PUMP LEAKS WATER Pump malfunction.
Turn o the machine and request the Technical
Assistance.