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Customer Support
*Registration
Complete the registration card and return it to Weilei to become eligible for the following:
Customer support: one-year warranty, and technical assistance.
You can register by phoning, faxing or E-mail: wellon@weilei.com
*Technical Support
WELLON software comes with a comprehensive User’s Guide. If you cannot find the answer in the manual,
you can turn to your dealer, or distributor.
Software updates are available free from our web site.
If you’re having difficulty understanding the program, have you studied the User’s Guide? The manual
explains the program operation in some depth.
If there seems to be a problem with the software, can you reproduce it?
If the program has displayed an error message, please write down the message.
When E-mailing for technical assistance, please mention your Invoice No, Invoice Date & serial number, as
we cannot answer your questions without it. To help us serve you better, please review your E-mail details
properly.
Be familiar with the hardware configuration that you are using. We may need to know the
brand/model of your computer, CPU, the total amount of memory available when starting up the
software, and a version of operating system.
*Software updates
New features and enhancements to the existing programs may be added and verified program faults or
necessary amendments will be rectified thought the issue of periodic software revisions.
For updated software, you may visit our home page.
Internet: http://www.weilei.com
http://www.weilei.com.cn
*Limited Warranty
WEILEI warrants that its products will be free from defects in workmanship and materials, and shall conform
to specifications current at the time of shipment, for a period of one year from the date of shipment. During a
year period, any defective software or hardware products will be repaired or replaced, at seller’s option, on a
return to factory basis.
This warranty applies only to products properly installed and operated within specified environmental
Tianjin Weilei Techonlogy Ltd.
www.weilei.com TEL:022-83945122
FAX：022-83945121 2018-03-08
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