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ENGLISH
17 Warranty policy
8. The warranty period for original Westermann spare parts, with proven installa-
tion by a Westermann specialist dealer, is 1 year for commercial customers and
2 years for private customers (for wearing parts, the restriction under point3
applies). in the case of warranty claims relating to spare parts deliveries or war-
ranty repairs, we ask you to keep the parts concerned on call for 2 months after
receipt of the warranty claim. If necessary, we will call in the part in question
for inspection.
9. for logistical reasons, the ordering of required spare parts for warranty purposes
can only be done via the Westermann customer service from 01.01.2002 on-
wards. Orders can be placed by telephone from Monday to Friday between 8:00
a.m. and 4:30 p.m., stating the part no., the serial no. of the unit in question
and the customer no. at
Tel.: +49 (0) 5931 / 49690-0.
In addition, it is possible to forward your order for warranty spare parts to us
by fax: +49(0)5931 / 49690-99 or by e-mail service@westermann-radialbesen.de.
If your warranty claim is rejected, please contact us.
10. Should your warranty claim be rejected, you will be invoiced for the ordered
spare parts at your usual purchase conditions. Invoices will be issued even if
no warranty claim has been received by Westermann customer service after 4
weeks. If a Westermann spare part for warranty repairs is not available at short
notice (within 2 working days) and you use an original Westermann spare part
from your stock to repair the damage, we will provide a replacement free of
charge after it is available again or can be supplied by Westermann customer
service. If a spare part is no longer available (NML), the purchase price paid by
you will be refunded.
11. the parts or machines complained about are to be sent free to the Westermann factory
in Meppen. After acceptance of the warranty, the freight costs will be reimbursed.
12. the warranty claim must be submitted to the Westermann customer service no
later than 5 working days after the repair has been carried out in order to ensure
rapid processing. Warranty claims received 3 months after repair can no longer
be processed repair, can no longer be processed.
13. All previous warranty guidelines as well as the conditions of the general terms
and conditions and point 7 hereby lose their validity.
_______________________________
Westermann GmbH & Co. KG
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