Roles and responsibilities
Responsibility matrix
Action Customer Xerox
Ensure adequate space and power
to install system
X
Unpack system/components X
Connect all system components
prior to powering up the system
X
Provide power wall receptacle for
system
X
Install the client software X
Confirm network integrity X
Acquire and install client work-
station network hardware/software
X
Order and replace drum cartridge X
Insure document security X
Remove and ship failed
components to Xerox
X *
Provide Helpline Support X *
Provide spared parts X *
Provide service X *
* Xerox responsibility when a Full Service Maintenance Agreement (FSMA) is purchased. If
FSMA is not purchased, this action becomes a customer responsibility.
Customer Support
Xerox Customer Service is available to provide general information, answer questions, and take
service calls. You can reach the Customer Service Center at the following toll-free phone
numbers:
United States: 1-800-821-2797
Canada: 1-800-939-3769
For more information regarding supported media or ordering paper, contact the Supplies
Marketing Center at:
United States: 1-800-822-2200
Canada: 1-800-668-0199 (English)
1-800-668-0133 (French)
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