Print-Quality Problems
Xerox
®
B210 Printer
User Guide
150
Toner smear If toner smears on the page:
• Clean the inside of the printer, refer to Cleaning the Printer.
• Check the paper type and quality. For details, refer to Supported Paper.
• Remove the toner cartridge and install a new one, refer to Replacing the Toner
Cartridge.
Vertical repetitive
defects
If marks repeatedly appear on the printed side of the page at even intervals:
• The toner cartridge may be damaged. Run a few prints through the printer and if
you still have the problem, remove the toner cartridge and install a new one.. For
details, refer Replacing the Toner Cartridge.
• Parts of the printer may have toner on them. If the defects occur on the back of
the page, the problem will likely correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed
page.
• The paper may be too damp. Load a new batch of paper. Do not open packages
of paper until necessary so that the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid
printing over areas that have overlapping seams on the reverse side. Printing on
seams can cause problems.
• If background scatter covers the entire surface area of a printed page, adjust the
print resolution through your software application or using the print driver
options.
Misformed characters If characters are improperly formed and producing hollow images, the paper stock
may be too slick. Try different paper. For details, refer to Supported Paper.
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality. For details, refer to Supported Paper.
• Ensure that the guides are not too tight or too loose against the paper stack,
refer to Loading Paper.
Symptoms Solutions
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General
Weight and Dimensions
