Fax Problems
If your printer cannot send and receive faxes, ensure that the printer is connected to an approved
analog telephone line. The fax machine cannot send or receive faxes when it is connected directly to
a digital telephone line without the use of an analog filter.
Note: If the fax connection is poor, transmit the fax at a lower rate. For the Starting Rate,
select Forced (4800 bps).
PPrroobblleemmss SSeennddiinngg FFaaxxeess
Symptoms
Probable Causes Solutions
The document is not feeding
properly through the document
feeder.
The document is too thick, too
thin, or too small.
Use the document glass.
The document is scanned at an
angle.
The document feeder width guides
are not adjusted to fit the width of
the document.
Adjust the document feeder width
guides so that they fit against the
document.
The fax received by the recipient is
blurry.
The document is positioned
incorrectly.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too
light.
Adjust the resolution. Adjust the
contrast.
There is a problem with the
telephone connection.
Verify that the telephone line is
working, then send the fax again.
There is a problem with one of the
fax machines.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
The fax received by the recipient is
blank.
The document was loaded
incorrectly.
If using the document feeder,
place the original document face
up.
If using the document glass, place
the original document face down.
Fax was not transmitted. The fax number is wrong. Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If the telephone line is
disconnected, connect it.
Xerox
®
AltaLink
®
C81XX Series Color Multifunction Printer
User Guide
339
Troubleshooting
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