RemedyCheckSymptoms
Replace with paper from a new ream.Is the paper damp?Part of the image
is missing on the
copy.
Is the loaded paper folded
or wrinkled?
The pasted or folded in section may be curling
back, and risen up from the surface of the
document glass. Place a stack of white sheets
on the document to hold the document down
flat against the document glass.
Is the document pasted
together or folded in?
Some enlargement ratios can cause stripes.
Adjust the copy enlargement ratio.
Is the document
enlargement ratio set too
large?
A stripe pattern
appears in copies.
RemedyCheckSymptoms
Replace with paper from a new ream.Is the paper damp?Printing is faint
(smudged,
unclear).
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
Black dots are
printed.
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
Black lines are
printed.
Clean the document feeder glass.The scanning glass on the
document feeder is dirty.
Print a few pages.Dirt on the paper feed
path.
Dirt appears at
equal intervals.
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
Load suitable paper.The paper in use is
unsuitable.
White dots appear
in black filled
areas.
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
Replace with paper from a new ream.Is the paper damp?- Printed toner
smudges when
rubbed with your
finger.
- Toner is not fused
to the paper.
- The paper is
dirtied with toner.
Load suitable paper.The paper in use is
unsuitable.
Contact the Customer Support Center.The drum cartridge is
depleted or damaged.
The entire paper
area is printed
black.
Contact the Customer Support Center.High-voltage power supply
malfunction.
User Guide15-34
Problem solving
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