Xerox DocuMate 3220 User Manual (English)

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Questions and Answers:

Michael WatsonAug 18, 2025

What to do if the Xerox DocuMate 3220 Scanner won’t scan?

R
Ryan LewisAug 18, 2025
If your Xerox Scanner won't scan, begin by inspecting the cable connections to ensure they are secure. Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range. Also, verify that Xerox[®] DocuMate[®] 3220 is selected as the scanner in your scanning software.

Xerox DocuMate 3220 Specifications

General

Film scanning	No
Color scanning	Yes
Input color depth	- bit
Maximum scan size	222 x 965 mm
Output color depth	24 bit
ADF scan speed (b/w, A4)	23 ppm
ADF scan speed (color, A4)	13 ppm
Optical scanning resolution	600 x 600 DPI
Duplex ADF scan speed (b/w, A4)	46 ipm
Duplex ADF scan speed (color, A4)	26 ipm
Scanner type	Flatbed & ADF scanner
Product color	Gray
Sensor type	CIS
Scan drivers	TWAIN, WIA
Daily duty cycle (max)	1500 pages
Auto document feeder (ADF) input capacity	65 sheets
USB version	2.0
Standard interfaces	USB 2.0
Minimum RAM	512 MB
Minimum storage drive space	350 MB
Bundled software	Visioneer OneTouch\\r Nuance PaperPort\\r Nuance OmniPage Pro
Sustainability certificates	ENERGY STAR
Certification	RoHS
Maximum ISO A-series paper size	A4
Power supply type	-
Package depth	592.07 mm
Package width	400.04 mm
Package height	284.98 mm
Package weight	6708 g
Compatibility	Xerox DocuMate Scanners
Country of origin	China

Weight and Dimensions

Depth	452 mm
Width	323 mm
Height	124 mm
Weight	3800 g

Summary

Safety

Safety Introduction

Provides essential instructions for safe operation and product testing against safety requirements.

Operational Safety Information

Guidelines for safe operation, including do's and don'ts for handling Xerox equipment.

Electrical Information

Details on power requirements, grounding, and safe electrical connections for the equipment.

Disconnect Device

Explains that the power cable serves as the disconnect device for the equipment.

Emergency Power Off

Lists conditions requiring immediate shutdown and disconnection of the machine.

Maintenance Information

Guidelines on performing operator maintenance and prohibited actions.

Product Safety Certification

Lists the agencies and safety standards by which the product is certified.

Environmental Health and Safety Contacts

Provides contact information for Environment, Health, and Safety inquiries.

Welcome

What’s in the Box

Lists the components included with the Xerox DocuMate 3220 scanner.

System Requirements

Details the necessary hardware and software specifications for the scanner.

Documentation

Describes the printed and soft-copy documentation provided with the scanner.

The Xerox DocuMate 3220 Scanner

Provides an overview of the scanner's physical components and their functions.

Scanner Setup

Unpack and Assemble the Scanner

Step-by-step instructions for unpacking and assembling the scanner unit.

Connect the Scanner Power Cord

Instructions for connecting the scanner's power supply and cord to an outlet.

Installation

Before You Begin

Important considerations and prerequisites before starting the scanner installation.

Install the Software and Connect the Scanner

Guide to installing the scanner software and physically connecting the scanner.

Installing Visioneer OneTouch

Instructions for installing the Visioneer OneTouch software application.

Installing Additional Applications

Details on installing optional applications bundled with the scanner.

View the User Guides

Instructions on how to access and view the scanner and software user guides.

Register Your Scanner

Steps to register the scanner for support and software updates.

Loading Documents to Scan

Scanning from the Automatic Document Feeder (ADF)

Procedure for loading and scanning documents using the document feeder.

Scanning from the Flatbed Glass

Procedure for placing and scanning items on the scanner's flatbed glass.

Scanning Interfaces

Overview of the different methods available for scanning documents.

Scanning and Configuring OneTouch

Default OneTouch Settings

Explains the default configurations and settings for OneTouch buttons.

Scan from the OneTouch Button Panel

How to initiate scans using the on-screen OneTouch Button Panel.

Changing the Button Settings

Procedure for customizing the settings for each OneTouch button.

Scan Configurations

Details on selecting, creating, and editing scan resolution, mode, and other settings.

File Formats

Information on available file formats for saving scanned images.

Configure Before Scan

Setting up a scan to open an interface for manual setting adjustment before scanning.

Transfer to Storage

Configuring OneTouch to save scanned documents directly to a folder.

Scanning to Multiple Folders

Instructions on setting up multiple configurations to scan to different folders.

Scanning with Job Separation

Using job separation to create new files based on detected separators in a batch.

Scanning with Optical Character Recognition (OCR)

How to use OCR to convert scanned text into editable text.

OneTouch with Visioneer Acuity Technology

Utilizing Visioneer Acuity features for enhanced scanned document quality.

Hardware Properties

Accessing and viewing the scanner's hardware properties and information.

Scanning from TWAIN and WIA

Accessing the Scanner Interface

How to initiate a scan from various applications using the scanner interface.

Scanning

Steps for loading documents and adjusting scan settings in the interface.

Using the Preview Window

How to use the preview window to scan a sample and define custom scan regions.

Document Source Configuration

Options for configuring basic and advanced document source settings.

Presets

Managing scanner interface settings by creating, importing, and exporting presets.

Document Settings

Details on main and advanced panel options for document scanning settings.

Image Enhancements

Options for applying image processing and enhancements to scanned items.

Driver Configuration

Configuring add-on modules, interface options, and scanner hardware properties.

Maintenance

Safety Precautions

Precautions to ensure safety and prevent damage to the scanner during servicing.

Clearing Paper Jams

Instructions for removing jammed pages from the Automatic Document Feeder.

Cleaning the Scanner

Procedures for cleaning the scanner's automatic document feeder and glass.

Replacing the ADF Pad Assembly

Guide for replacing the user-replaceable ADF pad assembly.

Replacing the Roller Assembly

Instructions for replacing the user-replaceable feed roller assembly.

Troubleshooting

Common problems and solutions for scanner operation and software issues.

Uninstalling Your Scanner

Steps to remove scanner drivers, modules, and bundled software from the computer.

Xerox DocuMate 3220 Scanner Specifications

Detailed technical specifications for the Xerox DocuMate 3220 scanner.

Regulatory Information

Basic Regulations

Information on FCC regulations for the US and CE conformity for the European Union.

Copy Regulations

Details on legal restrictions concerning the reproduction of certain documents in the US and Canada.

Compliance Information

Product Recycling & Disposal

Guidance on the disposal and recycling of Xerox products, including RoHS and WEEE compliance.

Energy Star for the USA

Information on the Xerox DocuMate 3220's ENERGY STAR qualification.

Xerox DocuMate 3220 User Manual

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