Xerox
®
DocuMate
®
3640
User’s Guide
206
3. When prompted, plug the USB cable back into the scanner.
4. When the installation process finishes, click OK on the Complete The Installation window, and
then click Close.
5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer 7 or later on
Windows XP.
This is a known issue where OneTouch stops responding when Internet Explorer 7 is installed after the
scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer 7 (or later) and uninstall it using the change/remove options.
Follow the wizard through a complete removal of the Internet Explorer 7 software.
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a
complete removal of the OneTouch program.
4. Unplug your scanner's USB cable from the computer.
5. Reboot your computer.
6. Install Internet Explorer 7.
7. Install your scanner driver.
Problem: OCR fails when scanning using the the OCR features from OneTouch.
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is
recommended that you temporarily disable or suspend the automatic protection feature during
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature back
on. You do not need to close the Anti-SpyWare software.
Problem: The paper jams in the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and adjust the
guides to the paper size. Paper fed into the ADF at an angle can cause the feed mechanism to jam. If
paper jams are occurring more frequently, try cleaning the roller with a soft cloth dampened with
Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear worn and will also cause
issues feeding paper. See Cleaning the Automatic Document Feeder on page 196 for cleaning
instructions.
Problem: The ADF won’t feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at an
angle, or multiple pages to feed at the same time. Try cleaning the ADF. See Cleaning the Automatic
Document Feeder on page 196. If that doesn’t solve the problem, the pad assembly may need to be
replaced. It is user-replaceable. See Xerox DocuMate 3640 Parts List on page 214 for the ordering
number. See Replacing the ADF Pad Assembly on page 199 for the steps to replace the pad.
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