Troubleshooting
Phaser 6140 Color Laser Printer
User Guide
133
Print job sent but the light of
the Ready indicator is not
blinking or on.
Is the interface cable (Ethernet or USB) disconnected?
Turn off the power and check the connection of the interface cable.
Is the protocol configured?
Check the port status of the interface. Make sure the protocol settings are
correctly configured in CentreWare IS. For details, see the online help for
CentreWare IS.
Is the computer environment correctly set up?
Check the computer environment, such as the printer driver. For details, see
Installation and Setup on page 29.
Error indicator is on. Is there an error message displayed on the control panel?
Check the displayed message and correct the error. For details, see Control
Panel Messages on page 128.
Error indicator is blinking. An error has occurred that you cannot correct by yourself.
Record the displayed error message or error code, turn off the power and
disconnect the power plug from the outlet. Refer to the Xerox Support
website, www.xerox.com/office/6140support.
Light of the Ready indicator is
on and blinking but there is no
print output.
There are jobs remaining in the printer.
Cancel printing or force the remaining data to be printed.
To forcibly print the job, press the OK button. To cancel the job, press the
Cancel button.
Top section of printed
document is missing. The top
and side margins are incorrect.
Are the paper tray guides in the correct positions?
Set the length guide and the width guides to the correct positions. For
details, see Loading Paper on page 55.
Check that the paper size on the printer driver or the control panel is
correctly set. For details, see Setting Paper Types and Sizes on page 62.
For details, see the online help for the printer driver.
Check that the margin setting is correct on the printer driver. (PCL only).
For details, see the online help for the printer driver.
Condensation has occurred
inside the printer.
Turn the printer on and leave it on for at least one hour to get rid of the
condensation. If the problem continues, refer to the Xerox Support website,
www.xerox.com/office/6140support.
Symptom Reason/Action
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