Troubleshooting
Phaser 6140 Color Laser Printer
User Guide
137
Toner smears when rubbed. The paper is damp. Replace the paper.
The paper is outside the
recommended specification
range, or the paper type setting
is not correct.
Replace the paper with a recommended
size and type and then confirm that
your printer driver settings are correct.
For details, see Usable Paper on
page 52.
The toner cartridges are not
Xerox toner cartridges.
Verify that the toner cartridges meet
specifications and replace if necessary.
For details, see Consumables on
page 114.
The fuser is old or damaged. Replace the fuser.
Printed pages are blank. Two or more sheets may be
feeding at once.
Remove the paper stack from the tray,
fan it, then reinsert it.
The toner cartridges are not
Xerox toner cartridges.
Verify that the toner cartridges meet
specifications and replace if necessary.
For details, see Consumables on
page 114.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
The cable to the laser unit or
controller is defective.
For assistance, see the Xerox Support
website:
www.xerox.com/office/6140support
Hair-like marks appear in or
around black half-tone printing.
Shadows appear around areas
of dense black printing.
The paper was left unwrapped
for a long time (especially in a
dry environment).
Replace the paper. Also, see Paper
Storage Guidelines on page 51.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended
size and type and then confirm that
your printer driver settings are correct.
For details, see Usable Paper on
page 52.
The transfer belt unit is old or
damaged.
Replace the transfer belt unit.
Color around the edge of
printing is incorrect.
The color registration is
incorrect.
Adjust the color registration. For details,
see Color Registration on page 143.
Colored dots are printed at
regular intervals (about 28
mm).
The imaging unit is dirty. Gently clean the imaging unit. For
details, see Cleaning the Imaging Unit
and Laser Lens on page 140.
Symptom Cause Solution
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