Xerox VersaLink B610

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1. Lift the rear door release and pull open the door.

2. To open the paper guide on the top of the fuser, lift the paper guide tab.

3. Remove any jammed paper from the back of the printer.

162 Xerox

VersaLink

B600/B610 Printer User Guide

Troubleshooting

Main Page

Table of Contents3
Safety9
Notices and Safety10
Electrical Safety11
General Guidelines11
Power Cord11
Emergency Power off12
Operational Safety13
Operational Guidelines13
Ozone Release13
Printer Location13
Printer Supplies14
Maintenance Safety15
Printer Symbols16
Environmental, Health and Safety Contact Information18
Getting Started19
Parts of the Printer20
Front View20
Internal Parts21
Rear View22
Options23
Control Panel23
Power Options26
Powering on the Printer or Exiting Low-Power or Sleep Mode26
Restarting, Placing in Sleep Mode, or Powering off the Printer26
Accessing the Printer28
Logging in28
Smart Card29
Introduction to Apps30
Information Pages31
Printing Information31
Configuration Report31
The Embedded Web Server33
Accessing the Embedded Web Server33
Finding the IP Address of Your Printer33
Certificates for the Embedded Web Server34
Downloading the Configuration Report from the Embedded Web Server34
Using the Remote Control Panel Feature34
Installation and Setup36
Installation and Setup Overview36
Selecting a Location for the Printer36
Connecting the Printer38
Selecting a Connection Method38
Connecting to a Computer Using USB38
Connecting to a Wired Network39
Connecting to a Wireless Network39
Configuring Airprint49
Configuring Google Cloud Print49
Initial Printer Setup51
Easy Assist (XEA) App51
Initial Setup with Xerox ® Easy Assist (XEA) App52
Adding Multiple Printers to the Xerox Easy Assist App54
Installing the Software55
Operating System Requirements55
Installing the Print Drivers for a Windows Network Printer55
Installing the Print Drivers for a Windows USB Printer55
Installing the Drivers and Utilities for Macintosh os X56
Installing Drivers and Utilities for UNIX and Linux57
Installing the Printer as a Web Service on Devices57
More Information59
Customize and Personalize61
Customize and Personalize Overview62
Customizing or Personalizing the Home Screen63
Hiding or Showing an App on the Home Screen63
Rearranging Apps on the Home Screen63
Customizing or Personalizing the Apps64
Customizing or Personalizing the Feature List64
Saving Presets64
Removing App Customization Using the Control Panel65
Xerox ® Apps67
Xerox ® App Gallery68
App Gallery Overview68
Creating a Xerox ® App Gallery Account68
Logging into Your Xerox ® App Gallery Account69
Installing or Updating an App from the Xerox ® App Gallery69
Device71
Device Overview71
About72
Supply Status72
Billing and Usage Counters73
Reset to Factory Defaults73
Remote Services74
Jobs75
Jobs Overview75
Managing Jobs75
Managing Special Job Types76
Managing Jobs Using the Embedded Web Server79
Usb80
USB Overview80
Printing from a USB Flash Drive80
Printing from a USB Flash Drive Already Inserted in the Printer80
Printbyxerox82
@ P R I N T by X E R Ox Ov E Rv I E W82
Printing with the @Printbyxerox App82
Printing83
Printing Overview84
Selecting Printing Options85
Print Driver Help85
Windows Printing Options85
Macintosh Printing Options87
UNIX and Linux Printing88
Mobile Printing Options90
Printing Features91
Managing Jobs91
Printing Special Job Types92
Selecting Paper Options for Printing93
Scaling93
Printing on both Sides of the Paper93
Print Quality94
Image Options94
Lightness95
Contrast95
Image Shift95
Printing Mirror Images95
Printing Multiple Pages to a Single Sheet95
Printing Booklets95
Selecting Finisher Options96
Selecting Mailbox Options96
Using Special96
Printing Watermarks for Windows98
Orientation99
Printing Banner99
Selecting Job Completion Notification for Windows99
Using Custom Paper Sizes101
Printing on Custom Paper Sizes101
Defining Custom Paper Sizes101
Paper and Media103
Paper and Media Overview104
Supported Paper105
Recommended Media105
Ordering Paper105
General Paper Loading Guidelines105
Paper that Can Damage Your Printer105
Paper Storage Guidelines106
Supported Paper Types and Weights106
Supported Standard Paper Sizes107
Supported Standard Paper Sizes for Automatic 2-Sided Printing108
Supported Paper Types and Weights for Automatic 2-Sided Printing108
Supported Custom Paper Sizes108
Changing Paper Settings109
Loading Paper110
Loading Paper in the Bypass Tray110
Configuring Tray 1 and Trays 2-5 for the Paper Length113
Loading Paper in Trays 1-5115
Loading Paper in the High Capacity Feeder (HCF)118
Setting the Tray Mode120
Printing on Special Paper121
Envelopes121
Labels126
Maintenance131
General Precautions132
Cleaning the Printer133
Cleaning the Exterior133
Cleaning the Interior133
Adjustments and Maintenance Procedures138
Adjusting Paper Registration138
Adjusting the Density140
Refreshing the Toner140
Transfer Voltage Adjustment140
Adjusting the Fuser141
Adjusting the Altitude141
Performing a Developer and Transfer Roller Cleaning Procedure141
Supplies142
Consumables142
Routine Maintenance Items142
Ordering Supplies142
Toner Cartridges143
Recycling Supplies144
Managing the Printer145
Viewing the Meter Reading145
Printing the Billing Summary Report145
Moving the Printer146
Troubleshooting149
General Troubleshooting150
Printer Does Not Power on150
Printer Resets or Powers off Frequently150
Printer Does Not Print151
Printing Takes too Long152
Document Prints from Wrong Tray153
Automatic 2-Sided Printing Problems153
Printer Is Making Unusual Noises153
Paper Tray will Not Close154
Condensation Has Formed Inside the Printer154
Paper Jams155
Locating Paper Jams155
Minimizing Paper Jams155
Clearing Paper Jams156
Troubleshooting Paper Jams164
Print-Quality Problems167
Controlling Print Quality167
Paper and Media167
Solving Print-Quality Problems168
Getting Help172
Viewing Warning Messages on the Control Panel172
Viewing Current Errors on the Control Panel172
Using the Integrated Troubleshooting Tools172
Online Support Assistant172
Helpful Information172
Support173
Printing Support173
More Information about Your Printer173
A Specifications175
Configurations and Options176
Available Configurations176
Standard Features176
Options and Upgrades177
Physical Specifications178
Weights and Dimensions178
Total Space Requirements179
Environmental Specifications182
Temperature182
Relative Humidity182
Elevation182
Electrical Specifications183
Power Supply Voltage and Frequency183
Power Consumption183
Performance Specifications184
Print Speed184
B Regulatory Information185
Basic Regulations186
Energy Star186
Power Consumption and Activation Time186
Default Power Saver Settings187
Environmental Benefits of Duplex Printing187
Paper Types187
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapters187
United States FCC Regulations188
Canada188
Certifications in Europe188
Eurasian Economic Community Certification189
Germany189
Turkey Rohs Regulation190
Safety Certification191
Material Safety Data Sheets192
C Recycling and Disposal193
All Countries194
North America195
European Union196
Domestic/Household Environment196
Professional/Business Environment196
Collection and Disposal of Equipment and Batteries196
Battery Symbol Note197
Battery Removal197
Other Countries198

Xerox VersaLink B610

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