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Probable Causes Solutions
Unsupported or incorrect paper. Ensure that you are using the correct paper. Do not
use transparencies, envelopes, labels, or reloaded
paper for automatic 2-sided printing. For details, see
Supported Standard Paper Sizes for Automatic 2-
Sided Printing.
Incorrect setting. On the print driver Printing Options tab, select 2-
sided Printing.
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Probable Causes Solutions
There is an obstruction or debris inside the printer. Power off the printer and remove the obstruction or
debris. If you cannot remove it, contact your Xerox
representative.
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Probable Causes Solutions
The paper tray does not close fully. Some debris or an object is blocking the tray. Power
off the printer, then remove the obstruction or debris.
If you cannot remove it, contact your Xerox
representative.
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Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is
located in a warm room. Condensation can form in a printer after it has been sitting in a cold room
that is heated quickly.
Probable Causes Solutions
The printer has been sitting in a cold room. Allow the printer to operate for several hours at room
temperature.
The relative humidity of the room is too high.
• Reduce the humidity in the room.
• Move the printer to a location where the
temperature and relative humidity are within the
operating specifications.
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