Calling for Service
1. Record any displayed fault codes.
2. Record the press serial number.
a. Select the Machine Status button at the press UI.
b. From the Machine Status screen, select the Device Information tab to view the serial
number listed.
If the serial number is not displayed, open the press Paper Tray 1 drawer and locate the serial
number plate on the left side of the frame (SER #).
3. If output quality is a problem, take a sample as a reference to assist you in describing the
problem over the telephone when answering the questions from the customer support operator
about the defects.
4. If possible, use a phone near the press when calling for assistance. Follow the instructions
provided by the operator.
5. For system support, user help, and service support, call the appropriate number. For the specific
number in your area, go to www.xerox.com and select the Support link.
42
Xerox
®
Versant
®
280 Press
Quick Start Guide
Troubleshooting
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