Troubleshooting
Xerox Internal Use Only  Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-19
05-900 DADF Jam 0 The loaded document has 
jammed in the document 
handler.
Open Document Handler 
Cover and remove 
jammed media.
ADF/DADF 
Jam
07-130 Jam0 from Tray1 Paper jam detected while 
feeding from Tray 1.
Open Tray 1 and remove 
the jammed paper.
Tray 1 
Paper Jam
07-230 Jam0 from Tray2 Paper jam detected while 
feeding from Tray 2.
Open Tray 2 and remove 
the jammed paper.
Tray 2 
Paper Jam
08-100 Jam1 Paper jam in the Registration 
area.
Open the Rear Cover.
Remove jammed paper.
Close Rear Cover.
Jam Inside 
Machine
08-200 Jam in Tray 2 Paper jam detected in the 
Tray2 feed roller area
Remove Tray 2 from the 
machine.
Remove jammed sheet 
and insert Tray into 
machine.
Tray 2 
Paper Jam
08-500 Jam2 Paper jam detected  in the 
Fuser area.
Open the Rear Cover.
Open Inner Cover.
Remove the jammed 
paper.
Close covers.
Jam In 
Fuser Exit 
Area
08-600 Duplex Jam0 Paper jam detected in 
Duplex Tray.
Remove duplex tray.
Remove jammed paper.
Re-install duplex tray.
Duplex Jam
Tray and Media Errors
01-100 Door Open The front cover closed. Close and latch the front 
cover.
Door is 
Open
07-110 Paper Empty at Tray 
1
While feeding from Tray 1 
paper has gone empty.
Load required paper stock 
in Tray 1.
Tray 1 
Empty
07-210 Paper Empty at Tray 
2
While feeding from Tray 2 
paper has gone empty.
Load required paper stock 
in Tray 2.
Tray 2 
Empty
07-220 Tray 2 cassette out Tray 2 is open. Close Tray 2 until it locks 
into place.
07-500 Paper empty at 
Bypass Tray
Bypass Tray  empty while 
trying to feed paper.
Load the Bypass Tray. Bypass 
Empty
07-530 Jam0 from Bypass 
Tray
Paper Jam while feeding 
from Bypass Tray
Open the Front Door and 
clear the jam.
Bypass Tray 
Paper Jam
08-700 Output Bin full. The Output Bin Full sensor 
detected tray is 90% full.
Remove prints from the 
Output Tray.
Output Bin 
Full
Toner Cartridge and Drum Cartridge Errors
Error Error Message Cause Initial Action Go To