Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-20
09-100 Toner Low Toner is almost empty. Toner 
may be low or Toner may be 
unevenly distributed.
Ensure a replacement 
cartridge is in stock. Use 
little more change if 
“Toner Low” is marked in 
LCD window.
Toner Low
09-200 Toner Cartridge 
Empty
Empty Toner Cartridge 
detected.
Replace the Toner 
Cartridge.
Replace 
Toner 
Cartridge or 
SMart Kit 
Drum 
Cartridge
09-230 Toner Cartridge 
Writing Error
Toner Cartridge information 
did not get written to CRUM.
POPO the machine. If fault 
persists, replace the Toner 
Carriage.
09-240 Toner Cartridge 
communication 
error
No communication with the 
CRUM in the Toner Cartridge.
POPO the machine. If fault 
persists, replace the Toner 
Carriage.
09-250 Toner Cartridge read 
error
Toner Cartridge information 
could not be read.
POPO the machine. If fault 
persists, replace the Toner 
Carriage.
09-300 Drum Warning Drum Cartridge is nearing 
the end of life based on the 
number of prints made.
Ensure a replacement 
cartridge is in stock. Use 
little more change if 
“REPLACE DRUM” is 
marked in LCD window.
09-330 Drum Cartridge 
communication 
error
No communications with the 
CRUM in the Drum Cartridge.
POPO the machine. If fault 
persists, replace the Drum 
Carriage.
09-340 Drum Cartridge 
read error
No communications with the 
Drum Cartridge.
POPO the machine. If fault 
persists, replace the Drum 
Carriage.
Error Error Message Cause Initial Action Go To