Xerox WorkCentre 3335 - Basic Copying Procedures

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-37
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1. Is the ADF/DADF Cover completely closed?
Does the error persist?
Go to step 3. Close the ADF/DADF
Cover and go to step 2.
2. Does the error persist? Go to step 3. Complete.
3. Check the connectors and wiring between
the ADF/DADF and the main board.
WorkCentre 3335: CN36
WorkCentre 3345:
• CN12 (main board) to CN1 (RADF joint
PBA)
• CN2 (RADF joint PBA) to CN2 (DADF)
• CN3 (RADF joint PBA) to CN1 (DADF)
Repair the wiring as necessary.
Go to step 4. Complete.
4. Does the ADF/DADF pick the original from
the input tray?
Go to step 5. Go to step 8.
5. Check the media path.
Is there debris in the media path?
(clean only with a dry, lint-free cloth)
Remove the debris and
go to Step 6.
Go to step 8.
6. Enter dC330 Component Control, code
05-200.
Does the DADF Scan Motor rotate?
Go to step 7. Install a new DADF drive
(PL 8.5.8, Parts List 8.5
WorkCentre 3345 Drive
DADF)
7. Does the error persist? Go to step 8. Complete.
8. • WorkCentre 3345: Use a dry lint free
cloth to clean the DADF Feed Roller (PL
8.2.14, Parts List 8.2 WorkCentre 3345
Lower DADF)
• WorkCentre 3335: Use a dry lint free
cloth to clean the ADF Pick Up Assembly
rollers (PL 7.1.9 and PL 7.1.10, Parts List
7.1 WorkCentre 3335 SCANNER and
ADF ).
Rotate the rollers by hand.
Do the rollers rotate smoothly?
Go to step 9. • WorkCentre 3345:
Install a new DADF
Feed Roller (PL 8.2.14,
Parts List 8.2
WorkCentre 3345
Lower DADF)
• WorkCentre 3335:
ADF Pick Up
Assembly (PL 7.1.9
and PL 7.1.10, Parts
List 7.1 WorkCentre
3335 SCANNER and
ADF)
9. Does the error persist? Go to step 10. Complete.
10. • WorkCentre 3345, install a new DADF
Pick Up Unit (PL 8.1.16, Parts List 8.1
WorkCentre 3345 SCANNER and DADF).
• WorkCentre 3335, install a new ADF
Paper Path Assembly (ADF Paper Path
Assembly (WorkCentre 3335)).
Does the error persist?
• WorkCentre 3345, go
to step 11.
• WorkCentre 3335, go
to step 14.
Complete.