Troubleshooting
Xerox Common Access Card
Common Access Card Installation Guide
26
After Installation
Problem Possible Cause Solution
Authentication failures Incorrect PIN has been entered. • Retry entering the correct PIN.
If problem persists, contact the
System Administrator for
advice.
Card is locked due to too many
failed PIN attempts.
• Contact Registration Authority
to reload or to get a new card.
Unable to find identity certificate.
Identity certificate has been
revoked.
Authentication with Domain
Controller Failed.
• Check network cable is firmly
connected.
•Contact the System
Administrator.
Unable to validate server
certificate.
Common Access Card
Authentication System Failed.
Authentication Failed.
System Administrator has not
selected All Features or Scanning
Service Only.
•Contact the System
Administrator.
Time for date mismatch error There is a mismatch between the
time and date setting on the
Xerox device and the
authentication server time or date
setting.
• Verify that Network Time
Protocol is properly set up.
• Verify that the date and time
and GMT Offset (Time Zone) is
correct,
• Verify that GMT offset is
correct for Daylight Savings
Time.
•Contact your System
Administrator.
Cannot see the CentreWare
Internet Services web page after
software upgrade
IP Address incorrect or has been
reset.
• Check the IP Address printed
on the configuration report.
Ensure the DHCP settings
match your site settings.
• To print a configuration report
at the Xerox device, select
Machine Status, then
Information Pages. Select the
Configuration Report from
the list and select Print.
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