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Jeffery DuranJul 27, 2025
What to do if paper doesn't exit the cassette on Xerox WorkCentre PE16?
- JJennifer WongJul 27, 2025
If paper doesn't exit from the cassette in your Xerox All in One Printer, it may be due to several reasons. First, inspect the solenoid using Engine Test Mode (Diagnostic Mode code 0 2). If the pad is loose due to poor sealing, replace the side-pad assembly. Also, check the roller-pick-up for any foreign matter and clean it with a soft cloth dampened with IPA or water. If the paper feeds into the printer and Jam 0 occurs, use DCU to check the feed-sensor of the engine board. Suggested solutions include replacing the solenoid, replacing the side-pad assembly, cleaning the roller, or replacing the Housing-Pickup and/or Shaft-Pickup.
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