equipped with a VCI box, please check the status of the
VCI box indicator.
3. Confirm whether you have entered the correct diagnosis
menu.
4. Confirm whether the AUTO-SCAN function can assist you
to enter the correct diagnosis menu, or whether the OBDII
function works.
5. Check whether the software is the latest version, if not,
please update to the latest version first.
Q9: FAILED TO ACTIVATE OR REGISTER
⚫ For ‘Activation Failed’
Generally caused by network instability, please switch to a
more stable network and try to activate again.
⚫ For ‘Registration Failed’
Generally, it is caused by the connection timeout or the
sending timeout, please check whether you have blocked the
outgoing network traffic to non-US regions like China. We
recommend that you unblock and try to register again.
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