| Troubleshooting | 35
Procedure
1. Tap Settings > General > System Settings > Reboot > Reboot phone.
2. Tap OK to reboot MeetingBar A20 and CTP18.
Resetting to Factory Settings
Generally, some common issues may occur while using the system. You can reset your MeetingBar A20 or
CTP18 to factory settings after you have tried all troubleshooting suggestions.
About this task
After resetting MeetingBar A20 to factory settings, you need to complete the initial setup on CTP18 and
then MeetingBar A20 and CTP18 will be automatically paired.
Note: If the system has enabled the lock settings feature, you need to enter the room password
before entering the system settings.
Procedure
1. Tap Settings > General > System Settings > Debug.
2. Enter the administrator password (default: 0000) and tap Enter.
3. Select Collar Bar/Touch Console.
4. Select Reset to factory.
The page prompts whether or not you are sure to reset.
5. Tap OK.
Related tasks
Forget the IP Address of MeetingBar A20 after Restoring CTP18 to the Factory?
Related information
Zoom Rooms Cannot be Connected and Verified after Resetting CTP18
Repairing with MeetingBar A20
If you want to use CTP18 to control other MeetingBar A20, you need to unpair the current paired
MeetingBar A20 first and re-pair the new MeetingBar A20.
Procedure
1. Tap Settings > General > System Settings > Debug.
2. Enter the administrator password (default: 0000) and tap Enter.
3. Select Collar Bar/Touch Console.
4. Select Repair.
The page prompts whether or not you are sure to repair.
5. Confirm the action.
Related tasks
Pairing CTP18 with MeetingBar A20
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