| Troubleshooting | 36
Checking the Status of MeetingBar A20 and CTP18
You may need to provide some system information to Yealink technical support, such as the network status
and firmware version of MeetingBar A20 and CTP18.
About this task
Note: If the system has enabled the lock settings feature, you need to enter the room password
before entering the system settings.
Procedure
1. Tap Settings > System Setting > About.
2. Select Collar Bar/Touch Console.
General Issues
• Zoom Rooms Cannot be Connected and Verified after Resetting CTP18
• Forget the IP Address of MeetingBar A20 after Restoring CTP18 to the Factory?
Zoom Rooms Cannot be Connected and Verified after Resetting CTP18
If you reset only CTP18 to factory settings, CTP18 will be unpaired with MeetingBar A20. After entering the
IP of MeetingBar A20 on CTP18 to complete the pairing, you need to sign into Zoom Rooms account on
CTP18 again.
You can choose the following two solutions:
• Sign into CTP18 with the same account as MeetingBar A20 for automatic connection.
• If you want to use another account to sign in, you need to sign out of the Zoom Rooms account on
MeetingBar A20 first, and sign into a new account on CTP18.
Procedures on how to sign out of Zoom Rooms account on MeetingBar A20
1. Connect a mouse to the left USB port of MeetingBar A20.
2. Click Sign Out on the display to sign out.
The interface prompts whether to sign out.
3. Click OK.
The page displays the pairing code for the controller, and CTP18 (Zoom Rooms controller) will be
automatically paired with the Zoom Rooms of MeetingBar A20.
Related tasks
Pairing CTP18 with MeetingBar A20
Signing into Your Zoom Rooms Account
Forget the IP Address of MeetingBar A20 after Restoring CTP18 to the Factory?
Procedure
1. Connect a mouse to the left USB port of MeetingBar A20.
2. Click Settings > General > System Settings > About to view.
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