yeedi C12 PLUS - Page 19

19 EN
No. Malfunction Possible Cause Solution
6
The robot is unable to
charge�
The Station is not connected to the power supply�
Make sure the Station is connected to the power supply and its indicator
light is on�
The robot’s Charging Contacts are not fully in contact with
the Station’s�
Make sure that the robot’s Charging Contacts have full contact with the
Station’s, and the button ashes� Check whether the robot’s and Station’s
Charging Contacts are dirty� Please clean these parts according to the
instructions in the [RUGULAR MAINTENANCE] section�
The battery temperature is too high or too low�
Please charge and use the robot within the temperature range of 0-40℃�
The battery over-discharges due to prolonged periods of
non-use�
It is recommended that you use this product regularly� If charging issues
occur due to prolonged non-use, please contact customer service for
assistance�
7
The robot is very loud
during cleaning�
The Brush/Side Brush is entangled, or the Dust Bin/Filter
is blocked�
It is recommended to clean the Brush, Side Brush, Dust Bin, Filter, etc�
regularly�
The robot is in Strong Mode� Switch to Standard Mode�
8
The robot gets stuck
while working and
stops�
The robot is tangled with objects on the oor (electrical
wires, curtains, carpet fringing, etc�)
The robot will try various ways to free itself� If it is unsuccessful, manually
remove the obstacles and restart�
The robot might be stuck under furniture with an entrance
of similar height�
Please raise the furniture, set a physical barrier, or set a Virtual Boundary
via the YEEDI App�
9
During cleaning, the
robot may encounter
issues like a
disorderly route,
biased movement,
repeated passes over
the same spots, and
missing small areas�
(If a large area is
temporarily missed,
rest assured that the
robot will
autonomously return
to ensure thorough
cleaning�)
Objects such as wires and slippers placed on the ground
may obstruct the robot�
Before cleaning, please tidy up scattered wires, slippers, and other objects
on the ground as much as possible� If there is any area missed during
cleaning, the robot will correct it automatically� Please refrain from
interfering (such as moving the robot or blocking its route)�
The Driving Wheels may slip on the ground when the robot
climbs steps, thresholds, and door bars, which can affect
its ability to navigate the entire home environment�
It is recommended to close the door of the affected area and cleaning
it separately� After cleaning, the robot will return to its starting location�
Please feel condent in using this method�
On freshly waxed or polished oors, as well as smooth
tiles, there may be less friction between the Driving
Wheels and the oor�
Please wait for the wax to dry before cleaning�
Due to different home environments, some areas cannot
be cleaned�
Tidy up the home environment to ensure that the robot can enter for
cleaning�
The Navigation Module may be dirty or blocked by foreign
objects�
Wipe it with a clean, soft cloth or clear any foreign objects�