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Troubleshooting
LCD Error Messages
3/12/09 Xi4 User Guide P1009874-001
The printer stops; the
ERROR light is on; the
printer cycles through these
three messages.
Caution • An improperly connected printhead data or power cable
can cause these error messages. The printhead may be hot
enough to cause severe burns. Allow the printhead to cool.
The printhead data cable is not
properly connected.
Caution • Turn off (O) the printer
before performing this procedure.
Failure to do so can damage the
printhead.
1. Turn off (O) the printer.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (I) the printer.
The printhead has a faulty
thermistor.
Call a service technician.
Table 12 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
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