Troubleshooting
LCD Error Messages
132
P1009874-001 Xi4 User Guide 3/12/09
The RIBBON light is on; the
ERROR light flashes.
Ribbon is loaded, but the printer is
set for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Select
Print Method on page 94.
The printer stops; the
MEDIA light is on; the
ERROR light flashes.
The media is not loaded or is
loaded incorrectly.
Load media correctly. See Print Modes
and Printer Options on page 36.
Misaligned media sensor. Check position of the media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.
The printer stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The ERROR light flashes.
The printhead has a faulty
thermistor.
Call a service technician.
Table 12 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
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