Appendix A Troubleshooting 23
Appendix
A
Troubleshooting
This section provides tips to troubleshoot your cable modem in
the event of minor problems. By referring to these tips, you
may be able to quickly find a solution and avoid a call to
Technical Support or your cable service provider. You may also
want to refer to the Frequently Asked Questions, or FAQs,
located on the CD, or visit our Web site.
There is also a section describing our Zoom Cable Modem
Monitor Utility (see page 17). This utility is intended to help
technicians assist customers quickly and easily.
Note:
If your cable modem is not responding, the first step
should be to reset it. This may take a few minutes, but it is
frequently the quickest and easiest solution.
How do I know if my cable modem has properly synchro-
nized with my Cable Service Provider’s cable system?
When your PCI cable modem is synchronizing with the cable sys-
tem, it is actually performing a two-step process. It is ranging and
registering. When it is ranging, it is trying to send a message to the
cable system. When it is registering, it is trying to receive a message
from the cable system. The STS (Status) light will blink quickly
when it is ranging, and it will blink slowly when it is registering.
The cable modem is synchronized when ranging and registering are
complete. The STS light will stay on when the cable modem is syn-
chronized and ready for use.
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