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document are registered trademarks of Zortrax and are subject to legal protection.
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2. If the support structures have been generated in a different program than Z-SUITE,
make sure that the model’s mesh is fixed.
3. Make sure that the print has been properly prepared in Z-SUITE, that is, its big and
flat surfaces have been arranged at an angle. Each layer that will be parallel to the
platform has to be as small as possible to be printed successfully.
4. Make sure that while preparing the file in Z-SUITE you chose an appropriate
printing profile, that is, the print settings match the type of used resin. If the profile
is correct, enable Additional support exposure time option and decrease the Platform
lift speed in the Advanced settings menu.
5. Check if the FEP film is not bent, deformed, or perforated. Replace the FEP film if
you notice such defects.
6. Contact the Support Center at: http://support.zortrax.com/support-form.
Error Messages
Whenever there is a technical issue caused by a hardware failure, negligence or
inappropriate use of Zortrax printers, the firmware immediately displays an error message
on the screen. The following list explains all error messages and provides potential causes
and suggested solutions.
Error Message Potential Cause Suggested Solution
Error #1 LCD screen not
connected
LCD screen control system
error.
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
Error #3 Unable to contin-
ue printing
Control board communica-
tion error.
Contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
Error #4 Communication
issue with LCD screen
(HDMI signal)
LCD screen control system
error.
Check if the the HDMI and LCD cables
are connected. If the problem reoccurs,
contact Zortrax Support Center through
the support form: https://support.zor-
trax.com/support-form/.
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