©2019, Zortrax S.A. All rights reserved. All trade names, logos and trademarks mentioned in the following
document are registered trademarks of Zortrax and are subject to legal protection.
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Support and Troubleshooting
In order to ensure safety of every 3D printer’s user, the Manufacturer provides various
support while identifying and solving technical problems independently.
In case of difficulties with operating a Zortrax 3D printer, at first you should seek guidance
in this User Guide, check the manuals available at: http://support.zortrax.com/, or consult
our technical specialists through the Support Form available at: http://support.zortrax.
com/support-form/.
The most common problems are listed below along with the list of possible solutions.
The print does not adhere to the platform during the printing process:
1. Make sure that the model has been designed properly and its mesh does not
contain any errors.
2. Make sure that while preparing the file in Z-SUITE you chose an appropriate
printing profile, that is, the print settings match the type of used resin. If the profile
is correct, increase the Layer Exposure Time in Z-SUITE or in the printer’s menu
during the printing process.
3. Make sure that both the platform and the FEP film are clean, that is, there are no
residues of cured resin on them. Filter the already used resin and mix it with the
fresh resin to make sure that there are no cured remains in the liquid.
4. Carry out platform calibration again.
5. Prepare a sheet of sandpaper (grit >160) and put it on a flat surface. Place the
platform on the paper and smooth its surface in a circular motion.
6. Check if the FEP film is not bent, deformed, or perforated. Replace the FEP film if
you notice such defects.
7. Contact the Support Center at: http://support.zortrax.com/support-form.
The print delaminates or it does not adhere to the support structures:
1. Make sure that the model has been designed properly and its mesh does not
contain any errors.
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