Chapter 13 Troubleshooting
NR7101 User’s Guide
96
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168. 225.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Zyxel Device.
2 Make sure the Zyxel Device is correctly installed and turned on. See the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Make sure your computer is connected to the Zyxel Device.
5 Make sure the Zyxel Device’s WiFi LAN is enabled. You can enable or disable the Zyxel Device’s WiFi
network using SSID Setting on the Zyxel Device. See Section 7.2 on page 60.
6 Reset the device to its factory defaults, and try to access the Zyxel Device with the default IP address. To
reset the NR2101, use the LCD touch screen to go to Settings > Restore Default and then select Restore.
See Section 1.5.6.14 on page 30.
7 Disconnect your computer from the Zyxel Device and then connect once again.
8 If the problem continues, contact the vendor.
I forgot the password of the Web Configurator.
1 The default user name is admin. The default password is admin.
2 If this does not work, you have to reset the device to its factory defaults. To reset your Zyxel Device use
the LCD touch screen to go to Settings > Restore Default and then select Restore.
I can access the Login screen, but I cannot log in to the Zyxel Device.
1 Make sure you have entered the user name and password correctly. The default user name is admin
and the default password is admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.
2 This can happen when you fail to log out properly from your last session. Try logging in again after five
minutes.
3 Disconnect and connect to the Zyxel Device again.
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