Chapter 14 Troubleshooting
NSA-220 Plus User’s Guide
288
14.4 I Cannot Access The NSA
I cannot access a share
• Check that the NSA is turned on and connected to the network. Try to ping the
NSA or use the NDU to discover it.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that
the parent share’s access rights do not conflict with the subfolder share. It is
recommended that you do not create subfolder shares.
• Check if there are any existing mapped network drives to the NSA. You may
need to disconnect existing mapped network drives as a new mapped network
drive connection may use (different) previously-saved login information. To do
this, open Windows Explorer and click Tools > Disconnect Mapped Network
Drives.
• Check that the volume in which the share resides, exists and is not down or
degraded. If it is down or degraded, see Section 14.2 on page 281.
• Make sure you have the client for Microsoft networks installed and enabled in
your network connection’s properties.
• In Windows XP or 2000, click Start > Settings > Control Panel > Network
Connections (Network and Dial-up Connections in Windows 2000/NT) >
Local Area Connection > Properties.
•Check that Client for Microsoft Networks is in the list of components and
has its check box selected.
14.5 External USB Drives
My external USB drive is read-only.
If your USB drive was formatted as NTFS, then it is read-only on the NSA (the
volume status displays as OK). To solve this problem, re-format your USB drive
using the NSA (or FAT or FAT32 using a computer). See Chapter 5 on page 111 for
information on volume creation using the NSA (recommended). Back up the files
on your computer before you format the USB drive.
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