ZyXEL Communications NXC2500 - Default Chapter; Table of Contents

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1 Basic Information .................................................................................................................. 4
1.1 Check Firmware Version .................................................................................................... 4
1.2 Issue Definition ...................................................................................................................... 4
1.3 Device Configuration File .................................................................................................. 5
1.3 Collect System Log .............................................................................................................. 6
1.4 Collect dmesg and/or disklog .......................................................................................... 7
2 Capture Packets ................................................................................................................... 8
2.1 Capture Ethernet Packets ................................................................................................. 8
2.1.1 Use WLAN controller/AP .............................................................................................. 8
2.1.2 Use AP CLI (AP cannot save captured packets) ................................................... 9
2.1.3 Use PC ............................................................................................................................. 9
2.1.4 Set Mirror Port on Switch ............................................................................................ 10
2.2 Capture Wireless Packets ................................................................................................ 10
2.2.1 Capture with WLAN Controller and Managed AP .............................................. 10
2.2.2 Use Linux ....................................................................................................................... 11
2.2.3 Use Windows ................................................................................................................ 12
3 Console connection setting .............................................................................................. 12
3.1 The type of Console Cables ............................................................................................ 12
3.2 Serial Console Settings ...................................................................................................... 14
4 Managed AP ....................................................................................................................... 17
4.1 Symptom: Managed AP doesn’t show on the AP management list ...................... 17
4.2 Symptom: Managed AP offline ...................................................................................... 24
4.3 Symptom: Managed AP error with conflict .................................................................. 31
4.4 Symptom: Managed AP keep updating ...................................................................... 39
5 Wireless ................................................................................................................................ 43
5.1 Symptom: Cannot see the SSID name. ......................................................................... 43
5.2 Symptom: Connection Failure ........................................................................................ 48
5.3 Symptom: Wireless low throughput ................................................................................ 51
6 Captive Portal ..................................................................................................................... 52