The procedure of the troubleshooting:
1. Login account doesn’t exist in server or password is incorrect.
2. Admin type cannot login captive portal page
3. Information collection and report the issue to the HQ.
1 Login account doesn’t exist in server or password is incorrect.
The error massage will be “login denied” if login name is not existed in server
or password is not correct.
Please check the user name is created in the server
Check the password is correct.
2 Admin type cannot login captive portal page
The error massage will be “Login denied: Verify user has failed” if login name
is admin type.
Figure 158 The login page of NXC’s captive portal
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