Chapter 8 LEDs and Troubleshooting
PLA-401 v3 User’s Guide
76
8.5 ENCRYPT Button Problems
This section applies only to PLA-401 v3s with the ENCRYPT button.
The HomePlug light is already on, but I haven’t pressed the ENCRYPT button yet.
Your device has already connected to another powerline device. Press the
ENCRYPT button for more than 10 seconds to release the connection.
The POWER light does not blink when I press the ENCRYPT button.
• Check the device is on.
•Press the ENCRYPT button again, making certain you have pressed the button
for more than one second and less than three seconds.
• The POWER light on some powerline devices do not blink as part of the
ENCRYPT process. Check your powerline device is a PLA-401 v3.
• For PLA-401 v3, you cannot use the ENCRYPT button when it is in Low Power
mode. Connect the PLA-401 v3 to a computer/router then try again.
The POWER light blinks two times quickly then pauses, before repeating.
The ENCRYPT process has failed. Press the ENCRYPT button on both devices for
more than 10 seconds, then try to reconnect.
The POWER lights on both devices blink when I press the ENCRYPT buttons, but
the HomePlug light does not turn on.
• Ensure you have pressed the ENCRYPT button on both devices.
• Wait for about a minute while the devices set up a connection.
• If that does not work, try again with both devices connected to a power strip
next to each other. If they now connect, then the devices were not on the same
electrical circuit before.
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