Chapter 12 Troubleshooting
PLA5236 User’s Guide
64
3 Make sure that the powerline adapters on your network are all on the same electrical wiring. Connect
another powerline adapter into an outlet close to your PLA’s power outlet. They are probably now on
the same electrical wiring. Check the HomePlug ( ) light. If it now lights up your powerline adapter
was probably previously on separate electrical wiring. Ask an electrician for more information on the
electrical wiring in your building.
4 Make sure that you do not have a power meter between powerline adapters. Powerline signals cannot
pass this.
The POWER and HomePlug light blink at the same time.
•You have pressed the RESET/ENCRYPT button for more than three seconds. Try setting up a
connection again, this time pressing the RESET/ENCRYPT buttons on both devices for less than three
seconds.
12.2 Powerline Problems
The signal on my powerline network is weak.
1 Your powerline adapters may be connected to electrical surge protectors. Connect them to standard
power outlets.
2 Your powerline adapters may be located close to large appliances such as refrigerators or air-
conditioners that cause interference with the powerline signal. Move the adapters further away from
such appliances to reduce interference.
3 Your powerline adapters may be placed close to electrical devices such as electrical insect-killers which
produce radio waves. These may interfere with the powerline signals. Move the adapters further away
from such electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
12.3 RESET/ENCRYPT Button Problems
This section applies only to PLAs with the RESET/ENCRYPT button.
The HomePlug light is already on, but I haven’t pressed the RESET/ENCRYPT button yet.
Your device has already connected to another powerline device. Press the RESET/ENCRYPT button for 5
to 8 seconds to release the connection.
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