ZyXEL Communications USG60W - The Remote Assistance Screen

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Chapter 47 Diagnostics

ZyWALL USG Series User’s Guide

1009

47.6 The Remote Assistance Screen

Click Maintenance > Diagnostics > Remote Assistance to open the Remote Assistance screen. Use this

screen to configure and schedule external access to the Zyxel Device for troubleshooting. You can also

specify the port numbers the services must use to connect to the Zyxel Device. Remote assistance is

disabled by default.

Figure 718 Maintenance > Diagnostics > Remote Assistance - Random

Figure 719 Maintenance > Diagnostics > Remote Assistance - Manual

Main Page

Document Conventions3
Contents Overview4
- Table of Contents4
Table of Contents6
Part I: User's Guide27
Chapter 1 Introduction28
- Introduction28
- Overview28
- Registration at Myzyxel29
  - Grace Period30
- Applications30
- Management Overview33
- Web Configurator35
Chapter 2 Initial Setup Wizard53
- Initial Setup Wizard Screens53
Chapter 3 Hardware, Interfaces and Zones68
- Hardware Overview68
  - Front Panels68
  - Rear Panels72
- Mounting74
- Default Zones, Interfaces, and Ports79
- Stopping the Zyxel Device81
Chapter 4 Easy Mode82
- Overview82
- Initial Setup Wizard - Language and Overview87
- Initial Setup Wizard - Security Service99
- Initial Setup Wizard - Port Forwarding101
- Initial Setup Wizard - Guest LAN102
  - Connecting AP Scenarios104
- Initial Setup Wizard - VPN106
- VPN Settings for Configuration Provisioning Wizard: Wizard Type117
- VPN Settings for L2TP VPN Settings Wizard129
- Port Forwarding133
- Wi-Fi and Guest Network Wizard135
  - Guest LAN (Wired Network)136
  - Connecting AP Scenarios138
- Security Service Wizard139
- Myzyxel Portal146
- One Security Portal147
- Easy Mode82
Chapter 5 Quick Setup Wizards149
- Quick Setup Overview149
- WAN Interface Quick Setup150
- VPN Setup Wizard156
- VPN Settings for Configuration Provisioning Wizard: Wizard Type167
- VPN Settings for L2TP VPN Settings Wizard177
Chapter 6 Dashboard182
- Overview182
  - What You Can Do in this Chapter182
- Main Dashboard Screen182
Part II: Technical Reference195
Chapter 7 Monitor196
- Overview196
  - What You Can Do in this Chapter196
- The Port Statistics Screen198
  - The Port Statistics Graph Screen199
- Interface Status Screen200
- The Traffic Statistics Screen204
- The Session Monitor Screen207
- IGMP Statistics209
- The DDNS Status Screen210
- IP/MAC Binding210
- The Login Users Screen211
- The Dynamic Guest Screen212
- Cellular Status Screen214
  - More Information216
- The Upnp Port Status Screen217
- USB Storage Screen218
- Ethernet Neighbor Screen219
- FQDN Object Screen220
- AP Information: AP List222
  - AP List: more Information224
  - AP List: Config AP227
- AP Information: Radio List228
  - Radio List: more Information230
- AP Information: Top N Aps231
- AP Information: Single AP233
- Zymesh234
- SSID Info234
- Station Info: Station List235
- Station Info: Top N Stations236
- Station Info: Single Station237
- Detected Device238
- The Printer Status Screen239
- The Secudeployer Monitor Screen239
  - Device Information (for Zyxel Device Server)240
  - Device Information (for Zyxel Device Client)242
- The Ipsec Screen244
- The SSL Screen245
- The L2TP over Ipsec Screen246
- The App Patrol Screen247
- The Content Filter Screen248
- The IDP Screen250
- The Anti-Virus Screen252
- The Anti-Spam Screens254
  - Anti-Spam Summary254
  - The Anti-Spam Status Screen256
- The SSL Inspection Screens258
  - Certificate Cache List259
- Log Screens260
  - View Log260
  - View AP Log262
  - Dynamic Users Log264
Chapter 8 Licensing266
- Registration Overview266
- Signature Update269
Chapter 9 Wireless273
- Overview273
  - What You Can Do in this Chapter273
- Controller Screen273
- AP Management Screens274
- Rogue AP288
  - Add/Edit Rogue/Friendly List290
- Auto Healing291
- RTLS Overview292
- Technical Reference294
  - Dynamic Channel Selection294
  - Load Balancing295
Chapter 10 Interfaces296
- Interface Overview296
- Port Role301
- Port Configuration302
- Port Group303
- Ethernet Summary Screen304
- PPP Interfaces331
  - PPP Interface Summary331
  - PPP Interface Add or Edit333
- Cellular Configuration Screen338
  - Cellular Choose Slot341
  - Add / Edit Cellular Configuration341
- Tunnel Interfaces347
  - Configuring a Tunnel349
  - Tunnel Add or Edit Screen350
- VLAN Interfaces353
  - VLAN Summary Screen355
  - VLAN Add/Edit356
- Bridge Interfaces368
  - Bridge Summary370
  - Bridge Add/Edit371
- Lag382
  - LAG Summary Screen382
  - LAG Add/Edit384
- Vti389
- Trunk Overview394
  - What You Need to Know394
- The Trunk Summary Screen397
  - Configuring a User-Defined Trunk398
  - Configuring the System Default Trunk400
- Interface Technical Reference401
- Interfaces296
Chapter 11 Routing406
- Policy and Static Routes Overview406
  - What You Can Do in this Chapter406
  - What You Need to Know407
- Policy Route Screen408
  - Policy Route Edit Screen411
- IP Static Route Screen415
  - Static Route Add/Edit Screen415
- Policy Routing Technical Reference417
- Routing Protocols Overview417
  - What You Need to Know418
- The RIP Screen418
- The OSPF Screen420
- BGP (Border Gateway Protocol)427
- Ddns433
- Routing406
Chapter 12 DDNS433
- DDNS Overview433
  - What You Can Do in this Chapter433
  - What You Need to Know433
- The DDNS Screen434
  - The Dynamic DNS Add/Edit Screen435
Chapter 13 NAT439
- The NAT Screen440
  - The NAT Add/Edit Screen442
- NAT Technical Reference445
- Nat439
  - NAT Overview439
    - What You Can Do in this Chapter439
    - What You Need to Know439
Chapter 14 Redirect Service447
- Overview447
- The Redirect Service Screen450
  - The Redirect Service Edit Screen451
- Redirect Service447
- Alg453
Chapter 15 ALG453
- ALG Overview453
  - What You Need to Know453
  - Before You Begin456
- The ALG Screen456
- ALG Technical Reference458
Chapter 16 Upnp460
- Upnp and NAT-PMP Overview460
- What You Need to Know460
  - NAT Traversal460
  - Cautions with Upnp and NAT-PMP461
- Upnp Screen461
- Technical Reference462
Chapter 17 IP/MAC Binding475
- IP/MAC Binding Overview475
  - What You Can Do in this Chapter475
  - What You Need to Know475
- IP/MAC Binding Summary476
  - IP/MAC Binding Edit476
  - Static DHCP Edit477
- IP/MAC Binding Exempt List478
- IP/MAC Binding475
Chapter 18 Layer 2 Isolation480
- Overview480
  - What You Can Do in this Chapter480
- Layer-2 Isolation General Screen480
- White List Screen481
  - Add/Edit White List Rule482
- Layer 2 Isolation480
Chapter 19 DNS Inbound LB484
- DNS Inbound Load Balancing Overview484
  - What You Can Do in this Chapter484
- The DNS Inbound LB Screen485
  - The DNS Inbound LB Add/Edit Screen486
  - The DNS Inbound LB Add/Edit Member Screen488
- DNS Inbound LB484
Chapter 20 Web Authentication490
- Web Auth Overview490
  - What You Can Do in this Chapter490
  - What You Need to Know491
- Web Authentication General Screen491
- SSO Overview511
- SSO - Zyxel Device Configuration512
- SSO Agent Configuration518
- Web Authentication490
Chapter 21 Hotspot522
- Overview522
- Billing Overview522
  - What You Need to Know522
- The Billing > General Screen523
- The Billing > Billing Profile Screen525
- The Billing > Discount Screen532
  - The Discount Add/Edit Screen534
- The Billing > Payment Service Screen534
  - The Payment Service > Desktop / Mobile View Screen536
- Hotspot522
Chapter 22 Printer Manager540
- Printer Manager Overview540
  - What You Can Do in this Chapter540
- The Printer Manager > General Screen540
- The Printout Configuration Screen547
- Printer Reports Overview548
- Printer Manager540
Chapter 23 Free Time552
- Free Time Overview552
  - What You Can Do in this Chapter552
- The Free Time Screen552
- Free Time552
Chapter 24 Ipnp557
- Ipnp Overview557
  - What You Can Do in this Chapter558
  - Ipnp Screen558
Chapter 25 Walled Garden560
- Walled Garden Overview560
- Walled Garden > General Screen560
- Walled Garden > URL Base Screen561
  - Adding/Editing a Walled Garden URL562
- Walled Garden > Domain/Ip Base Screen563
  - Adding/Editing a Walled Garden Domain or IP564
  - Walled Garden Login Example564
- Walled Garden560
- Advertisement Screen566
Chapter 26 Advertisement Screen566
- Advertisement Overview566
  - Adding/Editing an Advertisement URL567
Chapter 27 Security Policy569
- Overview569
- One Security570
- What You Can Do in this Chapter573
  - What You Need to Know574
- The Security Policy Screen575
  - Configuring the Security Policy Control Screen576
  - The Security Policy Control Add/Edit Screen579
- Anomaly Detection and Prevention Overview581
- The Session Control Screen590
  - The Session Control Add/Edit Screen591
- Security Policy Example Applications592
- Cloud CNM595
- Security Policy569
Chapter 28 Cloud CNM595
- Cloud CNM Overview595
  - What You Can Do in this Chapter595
- Cloud CNM Secumanager595
- Cloud CNM Secureporter598
- Amazon VPC603
Chapter 29 Amazon VPC603
- Overview603
- Amazon VPC Configuration Process603
Chapter 30 Ipsec VPN605
- Virtual Private Networks (VPN) Overview605
- The VPN Connection Screen610
  - The VPN Connection Add/Edit Screen612
- The VPN Gateway Screen619
  - The VPN Gateway Add/Edit Screen620
- VPN Concentrator627
- Zyxel Device Ipsec VPN Client Configuration Provisioning629
- Ipsec VPN Background Information631
- Ipsec VPN605
Chapter 31 SSL VPN641
- Overview641
  - What You Can Do in this Chapter641
  - What You Need to Know641
- The SSL Access Privilege Screen642
  - The SSL Access Privilege Policy Add/Edit Screen643
- The SSL Global Setting Screen646
  - How to Upload a Custom Logo647
- Zyxel Device Secuextender648
  - Example: Configure Zyxel Device for Secuextender649
- SSL User Screens652
- Ssl Vpn641
Chapter 32 SSL User Screens652
- Overview652
  - What You Need to Know652
- Remote SSL User Login653
- The SSL VPN User Screens655
- Bookmarking the Zyxel Device655
- Logging out of the SSL VPN User Screens656
- SSL User Application Screen656
- SSL User File Sharing657
- Secuextender Screen662
  - Installing the Secuextender Client662
Chapter 33 Zyxel Device Secuextender (Windows)665
- The Zyxel Device Secuextender Icon665
- Status665
- View Log666
- Suspend and Resume the Connection667
- Stop the Connection667
- Uninstalling the Zyxel Device Secuextender667
Chapter 34 L2TP VPN669
- Overview669
  - What You Can Do in this Chapter669
  - What You Need to Know669
- L2TP VPN Screen670
  - Example: L2TP and Zyxel Device Behind a NAT Router672
- L2Tp Vpn669
Chapter 35 BWM (Bandwidth Management)674
- Overview674
  - What You Can Do in this Chapter674
  - What You Need to Know674
- The Bandwidth Management Configuration678
  - The Bandwidth Management Add/Edit Screen681
- Application Patrol689
Chapter 36 Application Patrol689
- Overview689
  - What You Can Do in this Chapter689
  - What You Need to Know689
- Application Patrol Profile690
  - The Application Patrol Profile Add/Edit Screen692
  - The Application Patrol Profile Rule Add Application Screen693
Chapter 37 Content Filtering695
- Overview695
- Content Filter Profile Screen697
  - Content Filter Add Profile Category Service699
  - Content Filter Add Filter Profile Custom Service707
- Content Filter Trusted Web Sites Screen710
- Content Filter Forbidden Web Sites Screen711
- Content Filter Technical Reference712
- Content Filtering695
Chapter 38 IDP714
- The IDP Profile Screen715
- IDP Custom Signatures726
- IDP Technical Reference736
- Idp714
  - Overview714
- Anti-Virus739
Chapter 39 Anti-Virus739
- Overview739
  - What You Can Do in this Chapter741
- Anti-Virus Profile Screen741
  - Anti-Virus Profile Add or Edit743
- Anti-Virus Black List745
  - Anti-Virus Black List or White List Add/Edit746
  - Anti-Virus Black/White List747
- AV Signature Searching748
- Anti-Virus Technical Reference749
- Anti-Spam751
Chapter 40 Anti-Spam751
- Overview751
  - What You Can Do in this Chapter751
  - What You Need to Know751
- Before You Begin752
- The Anti-Spam Profile Screen753
  - The Anti-Spam Profile Add or Edit Screen754
- The Mail Scan Screen756
- The Anti-Spam Black List Screen758
  - The Anti-Spam Black or White List Add/Edit Screen760
  - Regular Expressions in Black or White List Entries761
- The Anti-Spam White List Screen761
- The DNSBL Screen763
- Anti-Spam Technical Reference765
Chapter 41 SSL Inspection769
- Overview769
- The SSL Inspection Profile Screen770
  - Add / Edit SSL Inspection Profiles771
- Exclude List Screen773
- Certificate Update Screen775
- Install a CA Certificate in a Browser776
- SSL Inspection769
Chapter 42 Device HA778
- Device HA Overview778
  - Device HA and Device HA Pro Differences778
  - What You Can Do in These Screens779
- Device HA General779
  - Before You Begin780
- The Device HA Screen782
- Device HA > Device HA Pro791
  - Deploying Device HA Pro791
  - Configuring Device HA Pro792
- Device HA778
Chapter 43 Object794
- Zones Overview794
  - What You Need to Know794
  - The Zone Screen795
- Object794
- User/Group Overview797
- AP Profile Overview811
  - Radio Screen812
  - SSID Screen818
- MON Profile827
- Zymesh Overview831
  - Zymesh Profile833
  - Add/Edit Zymesh Profile834
- Application834
  - Add Application Rule837
  - Application Group Screen839
- Address/Geo IP Overview841
- Service Overview850
- Schedule Overview855
- AAA Server Overview860
- Auth. Method Overview869
Chapter 44 System906
- Overview906
  - What You Can Do in this Chapter906
- Host Name907
- USB Storage907
- Date and Time908
  - Pre-Defined NTP Time Servers List911
  - Time Server Synchronization911
- Console Port Speed912
- DNS Overview913
- WWW Overview922
- Ssh940
- Telnet945
  - Configuring Telnet945
- Ftp946
  - Configuring FTP946
- Snmp947
- Authentication Server952
  - Add/Edit Trusted RADIUS Client954
- Notification > Mail Server954
- Notification > SMS956
- Language Screen957
- Ipv6 Screen958
- Zyxel One Network (ZON) Utility958
- System906
Chapter 45 Log and Report964
- Overview964
  - What You Can Do in this Chapter964
- Email Daily Report964
- Log Setting Screens966
- Log and Report964
Chapter 46 File Manager982
- Overview982
  - What You Can Do in this Chapter982
  - What You Need to Know982
- The Configuration File Screen984
- Firmware Management988
- The Shell Script Screen993
- File Manager982
Chapter 47 Diagnostics996
- Overview996
  - What You Can Do in this Chapter996
- The Diagnostics Screens996
- The Packet Capture Screen1000
  - The Packet Capture on AP Screen1002
  - The Packet Capture Files Screen1005
- The CPU / Memory Status Screen1006
- The System Log Screen1008
- The Remote Assistance Screen1009
- The Network Tool Screen1010
- The Routing Traces Screen1013
- The Wireless Frame Capture Screen1014
  - The Wireless Frame Capture Files Screen1016
- Diagnostics996
Chapter 48 Packet Flow Explore1017
- Overview1017
  - What You Can Do in this Chapter1017
- The Routing Status Screen1017
- The SNAT Status Screen1022
- Packet Flow Explore1017
Chapter 49 Shutdown1025
- Overview1025
  - What You Need to Know1025
- The Shutdown Screen1025
- Shutdown1025
Chapter 50 Troubleshooting1026
- Resetting the Zyxel Device1038
- Getting more Troubleshooting Help1039
- Troubleshooting1026
Appendix A Customer Support1040
Appendix B Common Services1046
Appendix C Product Features1049
Appendix D Legal Information1055
Index1069

ZyXEL Communications USG60W - The Remote Assistance Screen

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