1&1 Homeserver+ - Phone Line and Network Issues

Problem Possible cause Solution
No network connection or
faulty network connection
No connection to the 1&1 Home-
Server
Reconnect your device via Wi-Fi or LAN.
> page 12
No Wi-Fi connection Turn on Wi-Fi on your 1&1 HomeServer and on your device.
> page 13
Wi-Fi activated but cannot log in Check the network key. > page 13
Wi-Fi interference
Avoid sources of interference, choose a different location.
> page 27
No LAN connection Check that the cables between your 1&1 HomeServer and
your device are plugged in correctly. Check the sockets and
cables for damage.
LAN connection working but
cannot log in
Check your firewall settings and make sure your security
software isn’t blocking access.
1&1 HomeServer not
working properly or not
responding
Device error Restore the device to factory settings.
> page 29
Device doesn’t work correctly Restart the device. > page 25
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