2N EasyGate Pro - Troubleshooting

User Guide 2N® EasyGate PRO
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6.3 Troubleshooting
For the most frequently asked questions refer to faq.2n.cz.
All signal LED lights rotate gradually on EasyGate
This state indicates expired batteries if used for more than 2 years as recommended
or another battery problem.
Battery expiration is not followed by a line voltage switch-off as the case is with
other power supply errors.
To reset the 2-year interval, use function 60 and enter the programming password
for confirmation.
Locally by DTMF programming
Programming SMS formatted asEG CNF 12345 60=12345
SMS sent at a power supply / battery error has the following format:
Power: On
Battery: Ready
Expire: 0
No LED is on after power up
Check the power supply.
All LEDs are on. No call is currently in progress.
EasyGate is in the special PCManager-based programming mode - exit the
PCManager to reset EasyGate.
Try to switch EasyGate off and on, the LEDs should go off in 3 s and signal the status
of EasyGate.
EasyGate does not register to GSM
Check the SIM card.
Check the PIN.
Check the antenna connection.
Select a place with a good GSM signal.
No tone can be heard after line off-hook
Check the telephone line connection.
EasyGate is not initialized properly upon start (approx. 10s after power up).
EasyGate is not supplied with power.
EasyGate keeps transmitting a tone during dialing, not receiving the dialing
Select the correct dialing type (DTMF or pulse).
EasyGate does not communicate with PC
Check the serial cable connection.
Check the COM number setting on PC.