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User Guide 2N® EasyGate PRO

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6.3 Troubleshooting

For the most frequently asked questions refer to faq.2n.cz.

All signal LED lights rotate gradually on EasyGate

This state indicates expired batteries if used for more than 2 years as recommended

or another battery problem.

Battery expiration is not followed by a line voltage switch-off as the case is with

other power supply errors.

To reset the 2-year interval, use function 60 and enter the programming password

for confirmation.

Locally by DTMF programming

Programming SMS formatted asEG CNF 12345 60=12345

SMS sent at a power supply / battery error has the following format:

Power: On

Battery: Ready

Expire: 0

No LED is on after power up

Check the power supply.

All LEDs are on. No call is currently in progress.

EasyGate is in the special PCManager-based programming mode - exit the

PCManager to reset EasyGate.

Try to switch EasyGate off and on, the LEDs should go off in 3 s and signal the status

of EasyGate.

EasyGate does not register to GSM

Check the SIM card.

Check the PIN.

Check the antenna connection.

Select a place with a good GSM signal.

No tone can be heard after line off-hook

Check the telephone line connection.

EasyGate is not initialized properly upon start (approx. 10s after power up).

EasyGate is not supplied with power.

EasyGate keeps transmitting a tone during dialing, not receiving the dialing

Select the correct dialing type (DTMF or pulse).

EasyGate does not communicate with PC

Check the serial cable connection.

Check the COM number setting on PC.

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