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Aastra 55i IP Phone User Manual

Aastra 55i IP Phone
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55i IP Phone
User Guide
Release 2.1
41-001200-00
Rev 01

Table of Contents

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Aastra 55i IP Phone Specifications

General IconGeneral
BrandAastra
Model55i IP Phone
CategoryIP Phone
LanguageEnglish

Summary

About this Guide

Introduction

Phone Features

Details the key hardware and software features of the 55i IP phone.

Requirements

Details the necessary environment and system requirements for the 55i IP Phone.

Installation and Setup

Provides basic installation and physical setup instructions for the 55i IP Phone.

Getting Started

Plugging in and Starting the Phone

Explains the automatic start-up sequence when the 55i IP phone is connected.

Idle Screen

Displays the phone's status when it is not in use, showing line, name, date, and time.

Network Connected/Network Disconnected

Describes the screens displayed when the phone connects or fails to connect to the network.

IP Phone Keys and Key Descriptions

Key Descriptions

Identifies keys on the phone panel and their corresponding descriptions.

Programmable keys

Details the 6 top programmable hard keys and their default functions.

Softkeys

Explains the 6 bottom programmable state-based softkeys and their capabilities.

Methods for Customizing Your Phone

Phone Options via the IP Phone UI

Explains how to customize phone settings using the phone's interface.

Simplified Options Menu

Presents options available if the system administrator configures a simplified menu.

Phone Options via the Aastra Web UI

Details how to access and customize phone options through the Aastra Web UI.

Phone Status

Phone Status via IP Phone UI

Describes how to view network, LAN, PC port, and firmware status on the phone's LCD.

Finding Your Phone’s IP Address

Provides steps to locate the phone's IP address required for accessing the Aastra Web UI.

Phone Status via the Aastra Web UI

Details how to view network status, MAC address, hardware, and firmware information via the Web UI.

Customizing Your Phone

Ring Tones and Tone Sets

Explains how to configure ring tones and select country-specific tone sets.

Contrast Level

Explains how to adjust the LCD display contrast level using the IP Phone UI.

Backlight

Describes how to set the LCD backlight status to always ON, OFF, or Auto.

Live Dialpad*

Explains how to enable or disable the Live Dialpad mode for automatic dialing.

Set Audio

Allows setting the audio mode (Speaker, Headset) and headset microphone volume.

Time and Date

Covers configuration of time, date, time zone, and daylight savings.

Language

Details how to select and set the display language for the phone's UI and Web UI.

User Password

Explains how to change the user password to enhance phone security.

Resetting a User Password

Procedure to reset the user password to the factory default if forgotten.

Restarting your phone

Instructions on how to restart the phone to apply updates or resolve issues.

Phone Lock

Explains how to lock the phone to prevent unauthorized use or configuration.

Defining an Emergency Dial Plan

Describes how to set emergency numbers for quick dialing in urgent situations.

Line Keys, Programmable Keys, and Softkeys

Multiple Line and Call Appearances

Explains the 4 hard line/call appearance buttons and their status light behaviors.

Softkeys and Programmable Keys

Details the 6 top programmable keys and 6 bottom softkeys and their configuration options.

Speeddial Key

Explains how to use a configured key to dial numbers quickly.

State-Based Softkeys (Bottom Keys only)

Explains how to configure specific states to display when a softkey is used.

Key Display Behavior

Explains how configured softkey functions appear on the LCD display.

"Do not Disturb" (DND) Key

Details the DND feature for enabling/disabling 'do not disturb' status.

Busy Lamp Field (BLF) Key

Explains how to set a key to monitor extension status (busy or idle) via BLF.

BLF List Key

Describes the BLF List feature for subscribing to monitored users via BroadWorks.

Creating a Speeddial Key Using the Programmable Keys and Softkeys

Instructions to create a speeddial key using the IP Phone UI.

Creating a Speeddial Key Using the Aastra Web UI

Procedure to set a key to function as a speeddial using the Aastra Web UI.

XML Key

Explains the XML feature for accessing customized XML menu services.

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Explains DCP/GCP features to intercept or pick up calls on monitored extensions.

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

Describes the ACD feature for distributing calls from a queue to registered IP phone users.

Park/Pickup Keys

Explains the feature to park and pick up calls, with static and programmable configurations.

Last Call Return (lcr) Key (Sylantro Servers only)

Explains the LCR feature for Sylantro servers to redial the last received call.

Services Key

Describes the Services key for accessing XML, Caller List, Directory, and Voicemail.

Directory Key

Explains the Directory key for accessing and managing the phone's contact list.

Callers List Key

Describes the Callers List key for accessing logs of incoming calls.

Intercom Key

Explains the Intercom key for connecting with remote extensions and answering intercom calls.

None Key

How to set a softkey or programmable key to force a blank entry on the IP phone display.

Empty Key (softkeys only)

How to set a softkey to force a blank entry on the IP phone display.

Phone Lock Key

How to configure a key on the IP Phone to use as a lock/unlock key.

Making Calls

Dialing a Number

Instructions on how to dial a number using the handset, speakerphone, or headset.

Pre-dialing a Number

How to dial a number before lifting the handset or initiating a call.

Using Handsfree Speakerphone

Explains how to use the handsfree speakerphone for calls without using the handset.

Using a Headset

Details on how to use a headset with the 55i IP phone.

Using Intercom

Explains how to use the Intercom key to connect with remote extensions.

Redial

How to redial the last number dialed or access the redial list.

Mute

How to use the Mute key to mute the microphone during calls.

Receiving Calls

Answering an Incoming Call

Instructions on how to answer an incoming call using handset, handsfree, or headset.

Sending an Incoming Call to Voicemail

How to send an incoming call directly to voicemail without answering it.

Handling Calls

Placing a Call on Hold

Instructions on how to place an active call on hold using the Hold key.

Transferring Calls

Explains Blind and Consultative transfer methods for calls.

Conferencing Calls

Describes two methods of conferencing: Local and Centralized.

Local Conferencing

Explains the default method for creating conference calls with up to 3 parties.

Centralized Conferencing (for Sylantro and Broadsoft Servers)

Enables multiple conferences with unlimited participants via server configuration.

Ending Calls

How to end an active call by pressing the Goodbye key or placing the handset on hook.

Managing Calls

Directory List

Your personal phone book for storing and dialing contacts.

Callers List

A log of incoming calls, storing number, name, and call attempt history.

Voicemail

Explains how to connect to a voicemail server and manage messages.

Call Forwarding

Allows incoming calls to be forwarded to another destination based on set modes.

Missed Calls Indicator

Tracks and displays the number of missed calls on the phone's idle screen.

Additional Features

Star Codes

Information about star codes for call handling and extension management features.

Suppress DTMF Playback

How to enable or disable DTMF playback suppression for dialed numbers.

Display DTMF Digits

How to enable or disable the display of DTMF digits on the IP phone's LCD.

Enable/Disable Call Waiting

How to enable or disable the call waiting feature to automatically reject new calls.

Play Call Waiting Tone

How to enable or disable playing a call waiting tone when a caller is on an active call.

Stuttered Dial Tone

How to enable or disable a stuttered dial tone when there is a message waiting.

XML Beep Support

How to enable or disable an audible beep when receiving XML applications.

Status Scroll Delay

Allows setting the time delay between scrolling status messages on the phone.

Incoming Call Interrupts Dialing

How to allow incoming calls to interrupt dialing or ignore them.

Goodbye Key Cancels Incoming Calls

Feature to configure Goodbye key to drop or ignore incoming calls during an active call.

UPnP Mapping Lines (for remote phones)

How to enable UPnP to allow devices to auto-configure on a network.

Message Waiting Indicator

How to configure the Message Waiting Indicator (MWI) for specific or all lines.

Incoming Intercom Call Features

Describes features for handling incoming intercom calls via Aastra Web UI.

Available Features Enabled by Administrators

Outgoing Intercom Calls

How to place outgoing intercom calls using the Icom button.

Missed Call Summary Subscription

Feature to increment missed calls indicator for redirected calls.

Customizable Callers List Key and Services Key

How System Admin can specify XML URIs for custom Callers List and Services applications.

Autodial (Hotline and Warmline)

How to configure autodial feature for automatic dialing when off-hook.

Centralized Conferencing

Supports centralized conferencing for Sylantro and Broadsoft servers.

Answer and Ignore Softkeys for XML Applications

How to answer or ignore incoming calls during an XML application.

XML Softkey for Special Characters in XML Applications

How System Admin can create XML softkey for special characters in XML apps.

“Hold” Feature Enhancement (for Broadsoft Servers)

Enhancement to Hold feature for servers supporting RFC3264.

Model 536M and 560M Expansion Modules

Model 536M

Details the 536M module with 36 softkeys and LEDs for call status.

Model 560M

Details the 560M module with 60 softkeys, function keys, and LCD display.

Using the Expansion Modules

How to use the 536M Expansion Module, including configuring and labeling softkeys.

Troubleshooting Solutions

Why is my display blank?

Troubleshooting steps for a blank phone display, checking power and accessories.

Why is my speakerphone not working?

Solutions for speakerphone issues, checking audio mode and settings.

Why can’t I get a dial tone?

Steps to resolve issues with no dial tone, checking connections and installation.

Why doesn’t my phone ring?

Troubleshooting steps for a phone that does not ring, checking volume settings.

Why is the light not coming on with a new Voice Mail Message?

Information on Visual Message Waiting service requirements for the indicator light.

Why is my handset not working?

Troubleshooting steps for a non-functional handset, checking cord connection.

What are services, and how do I use them?

Explains IP phone services like XML Applications, Callers List, Directory, and Voicemail.

How do I find the IP address of my phone?

Reference to the section on finding the phone's IP address.

Why does my phone display the “No Service” message?

Information on resolving the 'No Service' message, related to SIP settings.

How do I change my user password?

Instructions on changing the user password via IP Phone UI or Aastra Web UI.

Why does my phone display "Bad Encrypted Config"?

Explanation for 'Bad Encrypted Config' error, related to encrypted configuration files.

How do I restart the IP phone?

Procedure to restart the IP phone via IP Phone UI or Aastra Web UI.

How do I lock my phone?

Explains how to lock the phone to prevent unauthorized use or configuration.

Limited Warranty

Exclusions

Lists conditions and damages not covered by the Aastra Telecom warranty.

Warranty Repair Services

Information on how to obtain warranty repair services, including contact numbers.

Appendix A - Time Zone Codes

Time Zone Name/Time Zone Code Table

A comprehensive list of time zone names and their codes for setting the phone's time.

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