94 Model 6757i CT IP Phone User Guide
Line Keys and Softkeys
5. You are logged into the queue and the following screen displays.
6. To allow your phone to be available in the queue, press the Available softkey.
The following screen displays.
If your IP phone status is set to “Available” then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to “Available” in
order to start receiving calls.
7. To temporarily stop receiving calls, press the press the Unavailable softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone status
automatically changes to "Unavailable". Your phone remains in the "Unavailable" state
until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Available"
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator
has configured an auto-availability timer on your IP phone. Contact your System
Administrator for more information.
8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone
calls to your IP phone.
ACD: Support
Services
Dir
Callers
Icom
Available
Log Out
ACD: Support
Services
Dir
Callers
Icom
Unavailable
Log Out
To Next Page
Loading...
