153Maintenance
EN
Problem Possible causes Solution
The Inverter has not
identified the wireless
network to which
connection is required.
The wireless network to
which the Inverter is to be
connected, is set so as not
to be identified (hidden
network).
The Inverter is not able to connect to a
hidden network. Set the wireless network to
which the inverter is to be connected
(visible network), then identify and connect
the Inverter to the wireless network as
normal.
The signal between the
inverter and the wireless
router to which the board
wants to connect is too
weak.
Modify the position of the wireless antenna,
the inverter or the router.
Make sure that the inverter has not been
installed near obstacles which could affect
the communication with the wireless router
(for example: metal cages or walls, walls in
reinforced concrete, electromagnetic
fields).
Move the router as close as possible to the
inverter.
Install a wireless signal repeater in order to
extend the network to which the inverter is
to be connected; then connect the inverter
to the repeater.
The wireless board
does not communicate
correctly with the
inverter inside of
which it is installed
(inconsistency in the
detected data read by
the board), or when
working in “Access
Point Mode”, it’s not
possible to access the
Web User Interface.
The wireless board of the
inverter could be damaged.
Request a service intervention to check that
the inverter wireless board is working
correctly.
Wrong Inverter Date/Time
settings.
Check if Date/Time has correctly set on the
inverter; correct it if necessary.
Alternating difficulties
in the local connection
to the Web User
Interface.
The inverter might not be
correctly powered (for
example, if the inverter is
switched off at night, the
Web User Interface cannot
be accessed).
Access to the Web User Interface only when
the inverter is correctly powered.
The wireless connection
signal between the device
in use and the router or the
Inverter, may not have
sufficient power or it may
be disturbed by obstacles
which affect the
communication.
Make sure that the signal between the
wireless devices which interact with the
inverter are sufficiently high and that any
obstacles such as metal cages or walls,
walls in reinforced concrete or strong
electromagnetic fields do not affect
communication.
Although the Inverter
has been configured
correctly in “Station
Mode” and works
correctly on the local
network, no data has
been transmitted to
the Aurora Vision®.
The MAC address used to
register the inverter on the
Aurora Vision® platform is
not the same as the actual
address associated with
the inverter.
Make sure that the MAC address registered
on the Aurora Vision® platform is actually
the one associated with the inverter. If it is
not, modify the registered MAC address.
The wireless network to
which the Inverter is
connected, could be
protected by a Firewall
which prevents the remote
exchange of data with the
Aurora Vision® platform.
Contact the network administrator in order
to have the Firewall configured so that the
remote exchange of data between the
Inverter and the Aurora Vision® platform is
allowed.
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