Troubleshooting
Meter does not power on after inserting a test strip.
Probable Cause What to Do
The battery is dead. Replace the battery and reset the date
and time, if necessary.
The battery is installed incorrectly or
there is no battery in the meter.
Check that the battery is installed
correctly with the positive (+) sign
facing outward from the meter.
Defective meter or test strips. Call Customer Care in the USA
and Canada at (888) 299-7416. For
Technical Enquires in the UK call
+ 44 (0) 1628 644354.
Blood or foreign objects put into test
strip port.
Call Customer Care in the USA
and Canada at (888) 299-7416. For
Technical Enquires in the UK call
+ 44 (0) 1628 644354.
Test does not start after applying the blood sample.
Probable Cause What to Do
Blood sample too small. Add blood to the same sample area
of the test strip for up to 60 seconds
from the time of the first application.
If necessary, repeat the test using
a new test strip and a larger blood
sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after automatic shutoff
(two minutes).
Repeat the test using a new test strip.
Wait until the Blood Drop and Test
Strip symbols appear on the display
screen before applying the blood
sample.
Defective meter or test strips. Call Customer Care in the USA
and Canada at (888) 299-7416. For
Technical Enquires in the UK call
+ 44 (0) 1628 644354.
2 Install the new battery with the positive
(+) sign visible, facing outward from the
meter. Ensure battery is installed on top
of tab.
3 To close, insert the battery door tab in
place, then press down firmly on latch
until it snaps securely.
Note: Batteries need to be properly disposed of.
For this purpose, all shops selling batteries provide
battery collection boxes on their premises.
Caring for The Meter
Avoid getting dirt, dust, blood, control solution, water, or any other
substance in the meter’s test strip and data ports.
Clean the outside of the meter using a cloth dampened with one of
the following:
• Mild detergent/mild soap and water,
• 70% Isopropyl alcohol (available in the USA), or
• A mix of one part household bleach, nine parts water.
Important: Never immerse the meter in water or any other liquid
solution.
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