General Troubleshooting
Problem Possible Cause Solution
The screen displays the
"E1" code
Temperature sensor failure
Requires technical maintenance personnel to
maintain
The screen displays the
"E2" code
Machine does not make ice or
gas leaks
Requires technical maintenance personnel to
maintain
The entire " " symbol
is always on
There is no water in the device
Main water pressure too low or water supply
hose clogged. Check them and increase water
pressure and clean supply hoses
The float ball of the water level
detection switch is blocked and
cannot be raised
Cleaning the water tank and water level
detection switch
Water flows out of the side of
the tank
Place equipment in a horizontal position, not a
slope
Water comes out of the drain of
the tank
Remove the pipe and install the right side of
the return tank
The appliance enters the ice
making process, but there is
no water flow in the
appliance, the entire
" " symbol is on
There is no water in the tank, or
there is a problem with the
water supply, or the silicone
tube of the tank is not in the
correct position
Main water pressure too low or water supply
hose clogged. Check them, increase the water
pressure, clean the water supply hose, the
silicone tube of the tank should be clamped in
the groove of the tank
The water pump works, but
there is no water coming
out of the manifold
The hole in the drain pipe is
clogged
Clean these little holes
Water circulation pump not
working
Some particular substance in
the water tank is blocking the
pump blades
Clean the tank and pump
The transparency of the ice
cubes is not very clear
Poor water quality
Use a water filter or water purifier to soften or
filter the water
Irregularly shaped ice cubes Poor water quality or dirty tank
Clean the water tank and replace with new
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